Chapter 9: Production & Operations Management Flashcards
The creation of goods & services using the Factors of Production (Land/Labor/Capital/Knowledge/Entrepreneurship) is called _______?
Production
Production historically was called what?
Manufacturing
The management activities that help firms to create goods is called _________
Production Management
The US has become what kind of economy?
Service
What specialized area in management converts or transforms resources into goods & services, including human resources?
Operations Management
What does Operations Management include?
- inventory Mgmt
- Quality Control
- Production Scheduling
- Follow-Up Services
- And More…..
It is also used in both manufacturing & production management
Operations Management transforms raw materials & resources into goods & services through processes called ______ & _________
Fabrication & Assembly
Developing a sequence of steps to put component parts together to assemble a tangible product is _______
Production
_________ is the function that searches for high-quality material resources, finds the best suppliers, then negotiates the best prices for goods & services.
Purchasing
The process of selecting a geographic location for a company’s operations is called ________
Facility Location
A production process in which a minimum of inventory is kept on the premises & parts, supplies & other needs are delivered just in time to go on the assembly is what kind of inventory control?
Just-In-Time Inventory Control (JIT)
Consistently producing what the customer wants while reducing errors before & after delivery to the customer is called _________
Quality
A quality measure that allows only 3.4 defects per million opportunities is called ___________
Six Sigma Quality
The process some managers use to continually monitor all phases of the production process to assure that quality is being built into the product from the beginning is called ________
Statistical Quality Control (SOC)
A computer-based operations management system that uses SALES FORECASTS to make sure that needed parts & materials are available at the right time & place is called _________
Materials Requirement Planning (MRP)
A newer version of materials requirement planning (MRP) that combines the computerized functions of all the divisions & subsidiaries of the firms into a single integrated software program that uses a single database is ________________
Enterprise Resource Planning (ERP)
When operations serve different customers with differing needs an intermittent ________ layout should be used in production.
Intermittent Process Layout
PERT is ________
A tool used for planning
A GANTT chart is _____________
A tool used to measure progress
The main idea behind mass production is to produce a lot of one product consistently at one ________
Very Low Cost
The type of production that puts components together is called what?
The assembly process
What type of manufacturing refers to the production of goods using less of everything?
Lean Manufacturing
What does Lean Manufacturing use less of?
- Less human effort
- Less manufacturing space
- Less investment in tools
- Less engineering time to develop a new product
- Less defects in the finished product/service
- Carry 90% less inventory
Using machines in order to multiple tasks so they can produce a variety of products is called what type of manufacturing?
Flexible Manufacturing
True or False: One major cost of production is holding items in storage for later use.
True
Is ISO is a governmental body?
No. It is a worldwide federation & non-governmental organization
The computer software that makes it possible for CAD and CAM software systems to communicate to manufacture products more efficiently is called what?
CIM (Computer Integrated Manufacturing)
ISO 14000 is the international standards of what ?
The Environment
ISO 9000 assures what?
Quality Control
Using computers to design products is called what?
CAD (Computer Aided Design)
To apply for The Baldridge Awards, companies can apply in what categories?
- Manufacturing
- Services
- Small Business
- Education
- Health Care
Which production method uses computer technology to make the US more competitive globally?
- CAD
- CAM
- Lean Manufacturing
Moving products quickly to customers at the lowest cost is called what?
Time-To-Market
Allowing workers to design in three dimensions is called what?
CAD (Computer-Aided Design)
Tailoring products to meet the needs of individual customers is called what?
Mass Customization
What process has long production runs that turn out finished goods over time?
Continuous Process
A major benefit of CAD & CAM is they make it possible to custom-design products to meet the needs of small markets with very little increase in what?
Cost
What production process physically or chemically changes materials?
Process Manufacturing
What production process puts together components to make a product?
The Assembly Process
What production process produces long runs that turn out finished goods over time?
Continuous Process (ex:chemical plant)
What production process runs productions short and the producer adjusts machines frequently to make different products?
Intermittent Process233230000
What is it called when producers add value to materials in the creation of finished goods & services?
Form Utility
Production processes are either _______ or _______?
Intermittent or Continuous
