Chapter 8:Adapting Organizations to Today's Markets

Question 1

When different members come together to work temporarily on a project, they are operating in a ________ Organization:

Answer 1

Matrix Organization

Question 2

A _______ organization structure maintains the decision-making authority at the top level of management.

Answer 2

Centralized

Question 3

The Fayol principle Esprit de Corps indicates that a spirit of ________ and ________ should be created among people in the firm.

Answer 3

Pride & Loyalty

Question 4

Those directly responsible for achieving the organization’s production goals by issuing the orders and enforcing discipline are ________ managers.

Answer 4

Line Managers

Question 5

Using communications technology & other means to link organizations & allow them to work together on commons objectives is called: _________

Answer 5

Networking

Question 6

Groups of employees from different departments who work together on a long-term basis are called:

Answer 6

Cross-Functional Self Management Teams

Question 7

Employees who are empowered to make decisions without management approval are:

Answer 7

Self-Managed

Question 8

An organization in which specialists from different parts of the organization are brought together to work on SPECIFIC PROJECTS but still remain part of a line-and-staff structure is called:

Answer 8

A Matrix Organization

Question 9

Employees who are part of THE CHAIN OF COMMAND that is responsible for achieving organizational goals are called:

Answer 9

Line Personnel

Question 10

Employees who advise & assist line personnel in meeting their goals are called:

Answer 10

Staff Personnel

Question 11

An organization that has direct 2-WAY lines of responsibility, Authority & Communication running from top to bottom of the organization, with all people reporting to only ONE supervisor is called a ____________ organization.

Answer 11

Line Organization

ex:military, pizza parlor

Question 12

In the past, many organizations designed rules & regulations to give managers control over employees. An organization’s reliance on these rules is called a: __________

Answer 12

Bureaucracy

Question 13

Does a flat organization structure have FEWER or MORE layers of structure?

Answer 13

Fewer

Question 14

Staff employees _______ line managers in meeting their goals.

Answer 14

Assist

Question 15

The primary reason why managers in the latter 1900s began designing organization is so they could what?

Answer 15

Control Workers

Question 16

Who promoted the pyramid shaped structure which became so popular in larger firms?

Answer 16

Max Weber in the 1940’s

Question 17

A _____ system is where one person is at the top of the organization and there is a ranked or sequential ordering from the top down of managers who are responsible to that one person.

Answer 17

Hierarchy

Question 18

The line of authority that moves from the top of the hierarchy to the bottom of the lowest level is called the :

Answer 18

Chain of Command

Question 19

What occurs when decision making is delegated to lower-level managers & employees more familiar with local conditions than HQ management could be?

Answer 19

Decentralized Authority

Question 20

Span of Control describes:

Answer 20

the optimal number of subordinates a managers supervises or should supervise

Question 21

What divides organizations into separate units?

Answer 21

Departmentalization

Question 22

Four examples of departmentalize by functions are:

Answer 22

Design, Production, Marketing & Accounting

Question 23

Departmentalization by Customer Group

Answer 23

Consumer Market, Hospitals, Doctors