Chapter 9: Internal and external communications Flashcards
Deffine communications
Sending a message from sender to receiver who understands it.
Define Message.
Information or instructions sent from the sender to the receiver.
Define Internal communications
Is communications s between members of the same organization.
Define External communications.
Between an organization and another organization.
Define sender/transmitter.
The person sending a message.
Define Receiver.
The person who receives a message.
Define feedback.
A reply from the receiver to the sender to confirm that a message is sent or understood.
Define a method of communication.
How the message is communicated, e.g meeting, letter, email.
Define One-way-communication.
Message is sent without the receiver required to receive or give feedback.
Define two-way-communication.
Gives feedback to a received message- there maybe a discussion about it.
Define formal communication.
Messages sent through established channels.
Define informal communication.
Messages sent casually, not through established channels.
Define communication barriers.
Factors that stop effective communication.
