Chapter 18: Production of goods and services Flashcards

1
Q

What is production?

A

It is the provision of a product or service to satisfy consumer wants and needs. The process of production adds value to the raw materials and bought in components

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2
Q

In production what does adding value mean?

A

Businesses combine the inputs of a business (factors of production) to produce a more valuable product or service.

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3
Q

What is productions role in maintaining competitiveness?

A

The resources should be combined efficiently it makes the best use of resources, to keep costs low and and wastage low to increase profits.

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4
Q

What is a labor-intensive business? When is it’s usage most appropriate?

A

Is a business that uses mostly manual labor in production. Its best used in developing countries where the need for employment is high and so wages swill be low.

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5
Q

What is a capital intensive business? When is it’s usage most appropriate?

A

Is when the production process mostly uses machinery and robots instead of workers. This is seen in mainly developed countries where wages are high because many are skilled.

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6
Q

What is the role of the operations department?

A

To take in inputs and convert them into outputs that satisfy the need and wants of the customer. They make sure that raw materials are provided and made into finished goods or services.

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7
Q

Who is a Factory manager?

A

Is responsible for the quantity and quality of products coming out of the production line. Includes maintenance and repairs.

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8
Q

Who is the Purchasing manager?

A

Responsible for providing materials, components and equipment necessary for production?

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9
Q

Who is the research and and development manager

A

Responsible for design and testing of new production processes and products.

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10
Q

Define the term productivity.

A

Output measured against inputs used to create it; labour

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11
Q

What does level of production mean?

A

The total output of a business in a given time period.

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12
Q

What is labor productivity?

A

Is the output produced by the labor force over a given period of timber against the number of workers employed.

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13
Q

What are the two main ways of raising productivity?

A
  1. Using fewer outputs to produce the same output

2. Using the same inputs to produce a higher level of output.

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14
Q

Why do businesses desire increased productivity?

A

Efficient employees produce more output, for the same cost. This means the cost price of producing each product decreases and allows for higher profits.

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15
Q

List out ways to improve productivity

A
  • Waste reduction
  • Automation.
  • Employee training.
  • Employee motivation.
  • Technology.
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16
Q

What are the benefits of increasing efficiency/productivity?

A
  • Reduced inputs needed for the same output level.
  • Lower costs per unit (average cost).
  • Fewer workers maybe needed, possibly leading to lower wage costs.
  • Higher wages for worker: more motivation.
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17
Q

Define the term Inventory.

A

Materials, work in progress or completed goods held by a business which are or will be ready for sale.

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18
Q

Define the term Buffer inventory level.

A

Inventory held to deal with unexpected changes, e.g. in consumer demand which are or will be ready for sale.

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19
Q

In inventory management, what do we call the reorder point?

A

Is the point where a re-order will be placed with the supplier due to the decreasing of inventories either from sale or damage. It usually placed before a critical level as suppliers may take time to deliver.

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20
Q

Why should businesses not have too much inventory?

A

It would increase costs. The business will have to pay for warehousing. It also means that the money spent could have been used somewhere else; opportunity cost.

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21
Q

Define the term lean production.

A

Cutting out on waste and inefficiency in the production process.

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22
Q

What is the main aim of lean production?

A

To reduce the time taken for a product to be developed and become available in the shops for sale.

23
Q

Identify the types of waste that could occur in production.

A

-Overproduction.
-Waiting.
-Transportation.
-Unnecessary inventory.
-Motion.
-Over-processing.
-Defects.
[OUT-MOWD]

24
Q

Identify the benefits of lean production

A
  • less storage of raw materials or components.
  • Quicker production of goods and services.
  • No need to repair or provide replacements for unhappy customers.
  • Better use of equipment.
  • Cutting out some processes which speed up production.
  • Less money tied up in inventory.
  • Improved health and safety, less time off work due to injury.
25
Q

Name three of the most popular methods of lean production.

A
  • Kaizen.
  • Just-in-tie inventory control
  • Cell production.
26
Q

Define the term kaizen.

A

Continuous improvement through the elimination of waste.

27
Q

Describe how kaizen is used to improve production.

A

Groups of workers meet regularly to discuss problems and possible solutions. It does not involve increased investments.

28
Q

Why is Kaizen a better way to manage production and traditional methods?

A

Workers spend most of the time in production and so would have better knowledge than their employers or managers, as they do not spend much time in the production process.

29
Q

How does Kaizen eliminate waste?

A
  • Getting rid of large amounts of inventory.

- Reducing time workers spend moving around the factory.

30
Q

Describe how kaizen is implemented.

A
  • Machines are reorganized in cells and the factory floor is rearranged.
  • The floor will be open and marked with color coded lines
31
Q

Identify the advantages of Kaizen:

A
  • Increased productivity
  • Reduced required space
  • Work-in-progress is reduced.
  • Layout may allow for jobs to be combined. Workers can be freed and used elsewhere.
32
Q

Define Just-in-time.

A

Reducing or eliminating the need to hold inventories of materials and finished goods.

33
Q

Explain how Just-in-time production works.

A

The materials are brought in just in time to be used, the making of components is done just in time before it goes along the next stage of production and then it is sent for sale just in time for when it is needed.

34
Q

Why would a business want to use JIT?

A
  • reduces cost of holding inventory
  • Warehouse costs is not needed
  • Finished products sold quickly so money comes in fast and maintains a healthy cash flow.
35
Q

What is the main disadvantage of JIT?

A

The business will need very reliable suppliers and an efficient system of ordering raw materials or components.

36
Q

Define job production

A

A single product is made at a time.

37
Q

List out some examples of Job production suited businesses.

A

Specialist machinery manufacturers
Tailors
Cinema films
Individual computer programs.

38
Q

Identify the advantages of job production.

A
  • suitable for personal services or one-off products.
  • Product meets exact requirements.
  • Workers have varied jobs.
  • Increased employee motivation.
  • Flexible.
39
Q

Identify the advantages Disadvantages of job production.

A
  • Skilled labor
  • Labor intensive.
  • Production takes long.
  • Products are mad specially to order. Errors are expensive to correct.
  • Materials may have to be specially purchased so leading to higher costs.
40
Q

Define batch production.

A

A quantity (batch) of one product is made, then a quantity of another item will be produced (e.g. bread, dresses)

41
Q

List out some examples of when using batch production is appropriate.

A
  • A small bakery.
  • Real estate; many similar houses built together.
  • Furniture.
  • Clothing.
42
Q

Identify the advantages of using Batch production.

A
  • Flexible; production can be changed easily.
  • Workers have variety in their jobs.
  • Allows for a variety of products. More consumer choice.
  • Production of severely affected when machines break down.
43
Q

Identify the disadvantages of Batch production.

A
  • Expensive as partially made products have to be moved to the next stage of production.
  • Machines have to be reset between production. Output is lost.
  • Warehouse space is need for inventories of raw materials and finished batches of goods.
44
Q

Define flow production.

A

Large quantities of a product are produced in a continuous process.

45
Q

Describe the process of flow production.

A

The basic ingredients are put together at one end of the production line and then product moves and more parts are added and so on, until the product is finished and packaged for sale.

46
Q

List out some examples of businesses that make use of flow production.

A
  • Cars
  • Cameras.
  • Televisions.
  • Packaged foods and drinks
47
Q

Identify the advantages of flow production:

A
  • Higher output of a standard product.
  • Low cost for each product and so prices are also low.
  • Allows for Capital-intensive production. Less labor costs and more efficient
  • Workers can specialized.so unskilled workers can be hired and trained.
  • Benefits of economies of scale.
  • Low average costs. So low prices and high sales.
  • Automated production lines operate 24 hours a day
  • Time is saved as products do not have to be moved around much.
48
Q

Identify the disadvantages of Flow production.

A
  • Very boring system for workers. Little job satisfaction.
  • Significant storage requirements.
  • High set up costs for capital.
  • Production has to stop if a machine breaks down.
49
Q

Identify the factors for deciding which production method is best suited.

A
  • The nature of the product.
  • The size of the market.
  • The nature of the demand.
  • The size of the business.
50
Q

Explain how technology has benefited businesses today.

A

The use of automation keeps businesses ahead of the competiton, keeps costs falling, reduces prices and improves the products manufactured.

51
Q

List out the different technologies that can be used in business.

A
  • Automation: Machines controlled by computer.
  • Mechanization: produced by machines operated by people.
  • CAD: Quick design for products.
  • CAM: Computers monitor production process and control machines.
  • CIM: Integration of CAM and CAD.
52
Q

How has technology improved productivity in shops?

A
  • EPOS: Shows price and description at checkouts and inventory is managed appropriately.
  • EFTPOS: Electronic cash register at check out.
  • Contactless payment.
53
Q

Identify the advantages of new technology:

A
  • Higher productivity.
  • Greater job satisfaction. Routine done by machines.
  • Highly skilled and motivated workers.
  • Better quality products.-Quicker communication and reduced paperwork.
  • More information available for managers, allowing for faster decision makings.
  • Opportunities for new products.
54
Q

Identify the disadvantages of new technology.

A
  • Unemployment.
  • Initial cost is expensive.
  • New work practices make employees unhappy.
  • Technology becomes outdated quite fast.