Chapter 9: ICT And DPC

Question 1

What is ICT

Answer 1

Use of computers and other electronic technology to store, transfer, access and manipulate information

Question 2

7 forms of ICT

Answer 2

Internet, email, EDI, cloud computing, video conferencing, social media, computer software applications.

Question 3

4 advantages of the internet

Answer 3

Fast communication, reduced costs (business doesn’t need to set up physical shop), improved decision making (use of search engines), advertising.

Question 4

4 disadvantages of the internet

Answer 4

Easy to hack, difficult to verify accuracy of information, expensive to set up, negative online customer reviews.

Question 5

4 advantages of email

Answer 5

Fast decision making, lower cost (no postage), can be sent and received any time of day, keep a record of information

Question 6

4 disadvantages of email

Answer 6

Easy to spread viruses, can be sent to incorrect access (in the wrong hands), fake emails can be made to scam, spam

Question 7

What is EDI

Answer 7

Electronic data interchange, computer to computer communication.

Question 8

4 advantages of EDI

Answer 8

Cost effective, few human errors, quick, stock control

Question 9

4 disadavanges of EDI

Answer 9

Expensive to set up, only cost effective to large scale businesses, not all business use EDI so not compatible, can replace staff so unhappy industrial relations

Question 10

What is cloud computing

Answer 10

Th use of remote servers, hosted on the internet to store manage and process data

Question 11

4 advantages of cloud computing

Answer 11

Inexpensive, convenient as business can access data from anywhere anytime, software updates carried out by server so no employees needed, data security

Question 12

4 disadvantages of cloud computing

Answer 12

Dependant on internet so reduced productivity during outages, can be hacked, ongoing costs, difficult to change service providers

Question 13

4 advantages of video conferencing

Answer 13

Low cost as no travel costs, quick, can have more regular meetings, conducted in real time

Question 14

4 disadvantages of video conferencing

Answer 14

Installing can be expensive and staff may need training, technical problems, time zones, not in person face to face

Question 15

4 advantages of social media

Answer 15

Large audience, low cost advertising, can gather customer information, customer loyalty as creates personal relationship as they can interact with business

Question 16

4 disadvantages of social media

Answer 16

Difficult to measure effectiveness and monetary value, users can post negative feedback, hacking, takes a lot of time and effort to maintain

Question 17

4 advantages of ict for business

Answer 17

Faster communication, better teamwork, cost saving, computers capable of producing consistently high quality products

Question 18

4 challenges of ICT fo business

Answer 18

Security issues, system breakdowns, expensive to install, employees may fear for their rjobs

Question 19

What is word processing

Answer 19

Programs that produce typed documents like business letters

Question 20

What is a spreadsheet

Answer 20

Programs that allow users to enter, calculate and store data

Question 21

What is a data base

Answer 21

Electronic filing system for organisations that enables them to store large volumes of information

Question 22

What is a presentation package

Answer 22

Enables users to present information using text, sound, images, and videos using a laptop and digital projector

Question 23

What is a desktop publishing (DTP)

Answer 23

Programs that combine elements of word processing with graphic packages to enable the business to produce leaflets, brochures and newsletters

Question 24

What is the general data protection regulation

Answer 24

Introduced in may 2018, eu wide regulation that strengthens the rights if individuals and places more obligations in terms of data protection on organisations that hold data

Question 25

What is a data subject

Answer 25

The individual who the data is about

Question 26

What is personal data

Answer 26

Any information that relates to a data subject eg name and address. Can be stored in manual or computer files.

Question 27

What is a data controller

Answer 27

The person in a business who decides what data is collected and how its processed

Question 28

What is a dat a processor

Answer 28

Wither th organisation or the person who processes data on behalf of the data controller

Question 29

What is the data protection commission

Answer 29

The supervisory authority responsible for monitoring the application of the GDPR.

Question 30

What are the 5 rights of data subjects

Answer 30

Right of access, copy of data, correction of data, erasure of data, complaint to the data protection commision