Chapter 9 Communication

Question 0

Process model for communication

Answer 0

1. Sender originates messAge with a thought
2. Sender encodes the message (encodes the message with words)
3. The medium of this encoded message may be spoken or written or signs
4. The receiver is the person who receives the message
5. The receiver decides the message by assigning meaning to the words

Question 1

Communication fulfills three main functions

Answer 1

Coordination (helping people work toward same goal)
Transmission of in formation
Sharing emotions and feelings

Question 2

What is noise

Answer 2

Anything that distorts the message

Question 3

11 Barriers to effective communication

Answer 3

1. Filtering
2. Selective perception (a type of filtering that best suits our needs)
3. Information overload
4. Emotional disconnects (emotionally upset)
5. Lack of source familiarity or credibility
6. Workplace gossip
7. Semantics ( think of jargon)
8. Gender differences in communication ( men use sports metaphors vs women using home analogies)
9. Difference in meaning between sender and receiver
10. Biased language ( referring to someone by an adjective)
11. Poor listening

Question 4

The three types of communication

Answer 4

Verbal
Written
Nonverbal

Question 5

What to be aware of in nonverbal communication

Answer 5

Body language
Eye contact
Facial expressions
Posture
Space ( intimate, personal, social)

Question 6

Forms of external communication

Answer 6

Press releases
Ads
Web pages
Customer communications