Chapter 10 And 11

Question 0

Stages of group development

Answer 0

Forming- level of formality, anxiety, uncertainty from coming for the first time
Storming- group members become more authentic from wanting to differentiate from group
Norming- “we survived” group members feeling committed to groups goal
Performing- members are interdependent, individuality and differences are respected
Adjourning- celebrating a on well done

Question 1

Types of groups

Answer 1

Informal- individuals who are associated together in ways not prescribed by the formal organization
Formal- mangers, subordinates or both that influence the behaviors of individuals in a group

Question 2

What is the punctuated-equilibrium model?

Answer 2

Revolutionary change in brief, punctuated bursts, generally catalyze by a crisis or problem that breaks through the systematic inertia and shakes up the deep organizational structures in place

Question 3

Fundamental factors affecting group cohesion include

Answer 3

Similarity
Stability
Size
Support
Satisfaction

Question 4

What is groupthink?

Answer 4

A group pressure phenomenon that increases the risk of group making flawed decision ( high in cohesive groups)

Question 5

What is social loafing?

Answer 5

Individuals thinking they need to put less effort when there are individuals in the group

Question 6

Difference between groups and teams

Answer 6

Groups are collection of individuals

Teams have people working together to achieve mental goals

Question 7

Major classes of task (team task)

Answer 7

1. Production task- include actually making something ex building, product , or marketing plan
2. Idea-generation tasks (brainstorming)
3. Problem-solving: coming up with plans for actions and making decisions

Question 8

Types of task interdependence

Answer 8

Pooled interdependence- team works independently and combine efforts to create teams output
Sequential interdependence- one persons output becomes another person’s input
Reciprocal interdependence- each member working on certain phase to capture their best ideas

Question 9

Types of roles associated with team roles

Answer 9

Task roles
Social roles
Boundary- spanning roles

Question 10

List the task roles

Answer 10

Contractor- organize team work
Creator
Contributor- sharing knowledge and skills
Completor- transforming actions into action
Critic- plays “devils advocate”

Question 11

List the social roles

Answer 11

Cooperator
Communicator
Calibrator keeps team on tack

Question 12

Boundary-spanning roles

Answer 12

Consul role- gathering and informing about activities, goals, success
Coordinator role- team goals are align with others in the organization

Question 13

Team contract criteria that should be established

Answer 13

Team values and goals
Team roles and leadership
Team decision making 
Team communication
Team performance

Question 14

Think of meetings in three steps

Answer 14

Before the meeting
During the meeting
After the meeting

Question 15

Explain the milgram studies

Answer 15

Participant believing they were shocking another person for getting the wrong answer

Question 16

Explain the arch studies

Answer 16

Experiment where participant would agree with obvious answer 37% of the time

Question 17

Explain the zimbrano study

Answer 17

Stanford experiment where volunteers were prisoners and guards
Prisoners began to feel helpless and guards became aggressive and abusive

Question 18

Three factors of dependency relating with power

Answer 18

Scarcity
Importance
Substitutability

Question 19

Sources of power

Answer 19

Legitimate- comes from organizational role or position
Reward- ability to grant a reward
Coercive- ability to punish
Expert- having knowledge and skill
Information- having access to specific information
Referendent (charisma)

Question 20

Nine influence tactics

Answer 20

1. Rational persuasion
2. Inspirational appeals
3. Consultation
4. Ingratiation (making them feel good about themselves)
5. Personal appeal
6. Exchange
7. Coalition tactics working together toward a common goal
8. Pressure
9. Legitimating tactics- appeal is based on legitimate or position power

Question 21

Strategies for impression management

Answer 21

Nonverbal impression management (ex how you look)
Verbal impression management
Behavioral impression management

Question 22

Important functions of networks

Answer 22

1. Deliver private information
2. Allow individuals to gain access to diverse skill sets
3. Can help create power

Question 23

SNA stands for

Answer 23

Social network analysis

Uncovering informal connections between people

Question 24

Key roles in a network

Answer 24

1. Central connectors- people link to the most amount of people
2. Boundary spanners- people who connect network to another within or across companies
3. Peripheral socialists