Chapter 10 And 11 Flashcards
Stages of group development
Forming- level of formality, anxiety, uncertainty from coming for the first time
Storming- group members become more authentic from wanting to differentiate from group
Norming- “we survived” group members feeling committed to groups goal
Performing- members are interdependent, individuality and differences are respected
Adjourning- celebrating a on well done
Types of groups
Informal- individuals who are associated together in ways not prescribed by the formal organization
Formal- mangers, subordinates or both that influence the behaviors of individuals in a group
What is the punctuated-equilibrium model?
Revolutionary change in brief, punctuated bursts, generally catalyze by a crisis or problem that breaks through the systematic inertia and shakes up the deep organizational structures in place
Fundamental factors affecting group cohesion include
Similarity Stability Size Support Satisfaction
What is groupthink?
A group pressure phenomenon that increases the risk of group making flawed decision ( high in cohesive groups)
What is social loafing?
Individuals thinking they need to put less effort when there are individuals in the group
Difference between groups and teams
Groups are collection of individuals
Teams have people working together to achieve mental goals
Major classes of task (team task)
- Production task- include actually making something ex building, product , or marketing plan
- Idea-generation tasks (brainstorming)
- Problem-solving: coming up with plans for actions and making decisions
Types of task interdependence
Pooled interdependence- team works independently and combine efforts to create teams output
Sequential interdependence- one persons output becomes another person’s input
Reciprocal interdependence- each member working on certain phase to capture their best ideas
Types of roles associated with team roles
Task roles
Social roles
Boundary- spanning roles
List the task roles
Contractor- organize team work
Creator
Contributor- sharing knowledge and skills
Completor- transforming actions into action
Critic- plays “devils advocate”
List the social roles
Cooperator
Communicator
Calibrator keeps team on tack
Boundary-spanning roles
Consul role- gathering and informing about activities, goals, success
Coordinator role- team goals are align with others in the organization
Team contract criteria that should be established
Team values and goals Team roles and leadership Team decision making Team communication Team performance
Think of meetings in three steps
Before the meeting
During the meeting
After the meeting
Explain the milgram studies
Participant believing they were shocking another person for getting the wrong answer
Explain the arch studies
Experiment where participant would agree with obvious answer 37% of the time
Explain the zimbrano study
Stanford experiment where volunteers were prisoners and guards
Prisoners began to feel helpless and guards became aggressive and abusive
Three factors of dependency relating with power
Scarcity
Importance
Substitutability
Sources of power
Legitimate- comes from organizational role or position
Reward- ability to grant a reward
Coercive- ability to punish
Expert- having knowledge and skill
Information- having access to specific information
Referendent (charisma)
Nine influence tactics
- Rational persuasion
- Inspirational appeals
- Consultation
- Ingratiation (making them feel good about themselves)
- Personal appeal
- Exchange
- Coalition tactics working together toward a common goal
- Pressure
- Legitimating tactics- appeal is based on legitimate or position power
Strategies for impression management
Nonverbal impression management (ex how you look)
Verbal impression management
Behavioral impression management
Important functions of networks
- Deliver private information
- Allow individuals to gain access to diverse skill sets
- Can help create power
SNA stands for
Social network analysis
Uncovering informal connections between people
Key roles in a network
- Central connectors- people link to the most amount of people
- Boundary spanners- people who connect network to another within or across companies
- Peripheral socialists
