Chapter 9: Communicating in Teams and Organizations Flashcards
communication
the process by which information is transmitted and understood between two or more people
emotional contagion
the nonconscious process of catching or sharing another person’s emotions by mimicking that person’s facial expressions and other nonverbal behavior
grapevine
the unstructured and informal communication network founded on social relationships rather than organizational charts or job descriptions
information overload
a condition in which the volume of information received exceeds the person’s capacity to process it
Management by walking around (MBWA)
a communication practice in which executives get our of their offices and learn from others in the organization through face to face dialogue
media richness
a communication channel’s data carring capacity - that is, the volume and variety of information that can be transmitted during a specific time
persuasion
the use of fact, logical arguments, and emotional appeals to change another person’s beliefs and attitude, usually for the purpose of changing this person’s behavior`
social media
digital communication channels that enable people to collaborate in the creation and exchange of user-generated contect
social presence
the extent to which a communication channel creates psychological closeness to others, awareness of their humanness, and appreciation of the interpersonal relationships
synchronicity
the extent to which the channel requires or allows both sender and receiver to be actively involved in the conversation at the same time (synchronous) or at different times(asynchronous)
