chapter 9 Flashcards
evaluating an employees current or past performance relative to his or her performance standards
performance appraisal
3 step appraisal process involving 1. setting work standards 2. assessing the employees actual performance relative to those standards 3. providing feedback to the employee with the aim of helping him
performance appraisal process
continuous process of identifying, measuring, and developing the performance of individuals and teams and aligning their performance with the organizations goals
performance management
a scale that lists a number of traits and a range of performance for each
graphic rating scale
ranking employees from best to worst on a particular trait, choosing highest, then lowest, until all are ranked
alternation ranking method
ranking employees by making a chart of all possible pairs of the employees for each trait and indicating which is the better employee of the pair
paired comparison method
similar to grading on a curve; pre-determined percentages of ratees are placed in various performance categories
forced distribution method
keeping a record of uncommonly good or undesirable examples of an employees work related behavior and reviewing it with the employee at predetermined times
critical incident method
an appraisal method that aims at combining the benefits of narrative critical incidents and quantified scale with specific narrative examples of good and poor performance
behaviorally anchored rating scale
having supervisors electronically monitor the amount of computerized data an employee is processing per day, and there by his or her performance
electronic performance monitoring
an appraisal that is too open to interpretation
unclear standards
the problem that occurs in performance appraisal, when a supervisors rating of a subordinate on one trait biases the rating of that person on other traits
halo effect
a tendency to rate all employees the same way, such as rating them all average
central tendency
the problem that occurs when a supervisor has a tendency to rate all subordinates either high or low
strictness/leniency
the tendency to allow individual differences such as age, race, and sex to affect the appraisal ratings employees receive
bias
