Chapter 9

Question 1

Electronic commerce

Answer 1

process of buying, selling, transferring, or exchanging products, services, or information via computer networks including internet

Question 2

Electronic business

Answer 2

buying & selling of goods & services & servicing costumers, collaborating with business partners

Question 3

Brick & mortar organization

Answer 3

Organizations in which the product, the process & delivery agent are all physical

Question 4

Clicks & mortar organization

Answer 4

Organizations that do business in both physical & digital dimensions

Question 5

Business to consumer ( B2C)

Answer 5

Electric commerce in which the sellers are organizations & the buyers are individuals (e-tailing)

Question 6

Business to business (B2B)

Answer 6

Electronic commerce in which both the sellers & the buyers are business organizations

Question 7

Consumer to consumer (C2C)

Answer 7

Electronic commerce in which both the buyer & seller are individuals

Question 8

Business to employee (B2E)

Answer 8

An organization using electronic commerce internally to provide information & services to it’s employees

Question 9

Government to citizen (G2C) (E-Government)

Answer 9

Use of electronic commerce to deliver information & public service to citizens, business partners, & suppliers of government entities & those working in public sector

Question 10

Mobile commerce

Answer 10

The use of wireless handheld devices such as cellular phones and laptops to conduct commercial transactions online

Question 11

Business model

Answer 11

Method by which a company generates revenue to sustain itself

Question 12

Auction

Answer 12

Competitive process in which either a seller solicits consecutive bids from buyers or a buyer solicits bids from sellers & prices are competitive

Question 13

Forward auctions

Answer 13

Auctions that sellers use as a selling channel to many potential buyers the highest bidder wins

Question 14

Reverse auctions

Answer 14

Auctions in which one buyer usually an organization seeks to buy a product or service & suppliers submit bids, lowest bid wins

Question 15

Electronic marketplace

Answer 15

A virtual market space on the web where many buyers & sellers conduct electronic business activities

Question 16

electronic storefront

Answer 16

Website of single company with its own internet address at which orders can be placed

Question 17

Electronic mall (cyber mall) (e-mall)

Answer 17

Collection of individual shops under one internet address

Question 18

Electronic payment mechanisms

Answer 18

computer based systems that allow consumers to pay for goods and services electronically

Question 19

smart cards

Answer 19

cards that contain a microprocessor chip that enables card to store information & to conduct processing

Question 20

Disintermediation

Answer 20

Elimination of intermediates in electronic commerce

Question 21

E-procurement

Answer 21

purchasing by using electronic support