Chapter 11

Question 1

Transaction processing system (TPS)

Answer 1

Information system that supports the monitoring, collecting, storage & processing of data from the organizations basic business transactions

Question 2

Functional area information systems (FAIS)

Answer 2

Systems that provide information to managers in the functional areas in order to support managerial tasks of planning

Question 3

routine reports

Answer 3

reports produced at schedule intervals

Question 4

ad hoc (on-demand) reports

Answer 4

nonroutine reports that often contain special information that isn’t included in routine reports

Question 5

drill down reports

Answer 5

reports that show a greater level of details than is included routine reports

Question 6

key indicator reports

Answer 6

reports that summarize the performance of critical activities

Question 7

comparative reports

Answer 7

reports that compare performances of different business units or times

Question 8

exception reports

Answer 8

reports that include only info that exceed certain threshold standards

Question 9

enterprise resource planning (erp) systems

Answer 9

info systems that take a business process view of the overall organization to integrate the planning and management and use of all resources

Question 10

ERP II systems

Answer 10

interorganizational ERP systems that provide web-enabled links among key business systems