CHAPTER 9 Flashcards

1
Q

System

A

An interconnected and coordinated set of elements and processes that converts inputs to desired outputs.

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2
Q

Value Chain

A

All the elements and processes that add value as raw materials are transformed into the final products made available to the ultimate customer.

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3
Q

Outsourcing

A

Contracting out certain business functions or operations to other companies.

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4
Q

Value Webs

A

Multidimensional networks of suppliers and outsourcing partners.

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5
Q

Offshoring

A

Transferring a part or all of a business function to a facility (a different part of the company or another company entirely) in another country.

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6
Q

Supply Chain

A

A set of connected systems that coordinate the flow of goods and materials from suppliers all the way through to final customers.

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7
Q

Supply Chain Management (SCM)

A

The business procedures, policies, and computer systems that integrate the various elements of the supply chain into a cohesive system.

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8
Q

Inventory

A

Goods and materials kept in stock for production or sale.

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9
Q

Inventory Control

A

Determining the right quantities of supplies and products to have on hand and tracking where those items are.

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10
Q

Procurement

A

The acquisition of the raw materials, parts, components, supplies, and finished products required to produce goods and services.

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11
Q

Materials Requirements Planning (MRP)

A

A planning system that works backward from a company’s sales forecasts to make sure it has enough of everything required
to build those goods or perform those services in a timely manner.

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12
Q

Enterprise Resource Planning (ERP)

A

A planning system that addresses the needs of the entire organization, from manufacturing to sales to human resources.

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13
Q

Production and Operations Management

A

Overseeing all the activities involved in producing goods and services.

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14
Q

Productivity

A

The efficiency with which an organization can convert inputs to outputs.

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15
Q

Just-In-Time (JIT)

A

Inventory management in which goods and materials
are delivered throughout the production process right before they are needed.

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16
Q

Mass Production

A

The creation of identical goods or services, usually in large quantities.

17
Q

Customized Production

A

The creation of a unique good or service for each customer.

18
Q

Mass Customization

A

A manufacturing approach in which part of the product is mass produced and the remaining features are customized for each buyer.

19
Q

Capacity Planning

A

Establishing the overall level of resources needed to meet customer demand.

20
Q

Critical Path

A

In a PERT network diagram, the sequence of operations that requires the longest time to complete; the project can’t be completed any faster than the critical path.

21
Q

Scalability

A

The potential to increase production by expanding or replicating its initial production capacity.

22
Q

Quality

A

The degree to which a product or process meets reasonable or agreed-on expectations.

23
Q

Quality Control

A

Measuring quality against established standards after
the good or service has been produced and weeding out any defective products.

24
Q

Quality Assurance

A

A more comprehensive approach of companywide policies, practices, and procedures to ensure that every product meets quality standards.

25
Q

Total Quality Management (TQM)

A

An approach to quality assurance that encompasses every aspect of a company’s operations.

26
Q

Statistical Process Control (SPC)

A

The use of random sampling and tools such as control charts to monitor the production process.

27
Q

Six Sigma

A

A rigorous quality management program that strives to eliminate deviations between the actual and desired performance of a business system.

28
Q

ISO 9000

A

A globally recognized family of standards for quality management systems.

29
Q

Industry 4.0

A

The digital transformation of manufacturing, moving from automated factories to smart factories that emphasize the use of cyber-physical systems.