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MANAGEMENT MIDTERM 1 > CHAPTER 11 > Flashcards

CHAPTER 11 Flashcards

1
Q

Human Resources (HR) Management

A

The specialized function
of planning how to obtain employees, oversee their training, evaluate them, and compensate them.

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2
Q

Sexual Harassment

A

Unwelcome sexual advances, requests for sexual favors, or other verbal or physical conduct of a sexual nature within the workplace.

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3
Q

Glass Ceiling

A

An invisible barrier attributable to subtle discrimination that keeps women and minorities out of the top positions in business.

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4
Q

Work-life Balance

A

Efforts to help employees balance the competing demands of their personal and professional lives.

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5
Q

Quality of Work Life (QWL)

A

An overall environment that results from job and work conditions.

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6
Q

Diversity

A

All the characteristics and experiences that define each person as an individual.

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7
Q

Sexism

A

Discrimination based on gender.

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8
Q

Diversity and inclusion Initiatives

A

Programs and policies that help companies support diverse workforces and markets.

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9
Q

Job Description

A

A statement of the tasks involved in a given job and the conditions under which the holder of a job will work.

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10
Q

Job Specification

A

A statement describing the kind of person who would be best for a given job, including the skills, education, and previous experience that the job requires.

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11
Q

Turnover Rate

A

The percentage of the workforce that leaves every year.

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12
Q

Succession Planning

A

Workforce planning efforts that identify possible replacements for specific employees, usually senior executives.

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13
Q

Employee Retention

A

Efforts to keep current employees.

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14
Q

Contingent Employees

A

Nonpermanent employees, including temporary workers, independent contractors, and full-time employees hired on a probationary basis.

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15
Q

Recruiting

A

The process of attracting appropriate applicants for an organization’s jobs.

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16
Q

Performance Reviews

A

Periodic evaluations of employees’ work according to specific criteria.

17
Q

360-Degree Review

A

A multidimensional review
in which a person is given feedback from subordinates, peers, superiors, and possibly outside stakeholders such as customers and business partners.

18
Q

New-Employee Orientation

A

Sessions or procedures for acclimating new employees to the organization.

19
Q

Onboarding

A

Programs to help new employees get comfortable and productive in their assigned roles.

20
Q

Skills Inventory

A

A list of the skills a company needs from its workforce, along with the specific skills that individual employees currently possess.

21
Q

Compensation

A

Money, benefits, and services paid to employees for their work.

22
Q

Salary

A

Fixed cash compensation for work, usually by a yearly amount; independent of the number of hours worked.

23
Q

Wages

A

Cash payment based on the number of hours an employee has worked or the number of units an employee has produced.

24
Q

Bonus

A

A cash payment, in addition to regular wage or salary, that serves as a reward for achievement.

25
Q

Commissions

A

Employee compensation based on a percentage of sales made.

26
Q

Profit Sharing

A

The distribution of a portion of the company’s profits to employees.

27
Q

Employee Benefits

A

Compensation other than wages, salaries, and incentive programs.

28
Q

Retirement Plans

A

Company-sponsored programs for providing retirees with income.

29
Q

Pension Plans

A

Generally refers to traditional, defined-benefit retirement plans.

30
Q

401 (k) Plan

A

A defined-contribution retirement plan in which employers often match the amount employees invest.

31
Q

Employee Stock-Ownership Plan (ESOP)

A

A program that enables employees to become partial owners of a company.

32
Q

Stock Options

A

A contract that allows the
holder to purchase or sell a certain number of shares of a particular stock at a given price by a certain date.

33
Q

Employee Assistance Program (EAP)

A

A company-sponsored counseling or referral plan for employees with personal problems.

34
Q

Labor Relations

A

The relationship between organized labor and management (in its role as the representative of company ownership).

35
Q

Labor Unions

A

Organizations that represent employees in negotiations with management.

36
Q

Seniority

A

The length of time someone has worked for his or her current employer, relative to other employees.

37
Q

Work Rules

A

A common element of labor contracts that specifies such things as the tasks certain employees are required to do or are forbidden to do.

38
Q

Workforce Analytics

A

The application of big data and analytics to workforce management.

MANAGEMENT MIDTERM 1 (16 decks)

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