Chapter 9 Flashcards
Top Management
Middle Management
First Line Management
Top Management: Conceptual skills, scans environment, set objectives
Middle Management: Oversees first line management, allocate resources, implements and develop activities
First Line Management: Supervise employees, implements plans, manages day-to-day
Conceptual Skills
Human Skills
Technical Skills
Conceptual Skills: analytical, creative thinking, and planning skills
Human Skills: Communication, empathy, cooperation, leading
Technical Skills: Knowledge and ability to complete a task
Scientific Management (Taylor)
Optimize factory productivity by making employees jobs clear and easy
Functions of Management
Planning: Using the company’s vision and mission statement to create plans of achievement
Organizing: allocating resources and employees to ensure accurate execution of plans
Leading: Communicating goals and leading the team to achieve these goals
Controlling: Monitor progress and employee performance to ensure that all resources are being used effectively to achieve the plans that will bring the company success
Planning Types
Strategic: Assess the business’s current status to set future goals for achieving the mission statement
Tactical: Specific actions that must be taken to follow the strategic plans
Operational: attainable, actionable, short-term goals.
Contingency: Course of action in case of a future event that derails the company’s operations
Mission Statement
Communicates the business’s direction in following its vision and its purpose for being
Vision Statement
Outlines future goals for the company, and its purpose and beliefs
SWOT Analysis
Strengths
Weaknesses
Opportunities
Threates
Divisional Organization
Functional Organization
Matrix Organization
Divisional: People are grouped based on the product they provide not on the work that they do (Gov’t Departments)
Functional: People are grouped into departments based on their expertise
Matrix: Combination of organizational structures, groups often report to multiple leaders
Management Styles:
Laissez-Faire
Authoritarian
Democratic
Laissez- faire: hands-off management, best for teams that are highly skilled and motivated
Authoritarian: All decision-making is done by the manager, best in crisis situations that need quick decisions
Democratic: Decision making is guided by employees and managers, best during times of transition and acquire multiple inputs of advice
Leadership Styles
Transactional
Transformational
Narcissistic
Transactional: Rewards and punishments are used to lead behavior
Transformational: Managers work with employees to identify change and create a new vision to aspire to
Narcissistic: Managers are self-interested at the expense of their team, useful only for groups that badly need leadership
Control Process and Steps
1.) Set standards
2.) Measure performance against those standards
3.) Analyze Performance
4.) Take corrective action
