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Human Communications > Chapter 9-12 > Flashcards

Chapter 9-12 Flashcards

1
Q

What are the 5 attributes of Emotional Intelligence

A
  1. Self-awareness
  2. Self-regulation
  3. Motivation
  4. Empathy
  5. Social Skills
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2
Q

What is emotional intelligence?

A

The ability to understand and manage one’s own emotions and to be sensitive to others’ feelings.

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3
Q

Components of emotion

A
  1. Physiological changes
  2. Nonverbal behavior
  3. Cognitive Interpretation (how you feel add weight to your emotions)
  4. Verbal Expression
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4
Q

Components of emotion

A
  1. Physiological changes
  2. Nonverbal behavior
  3. Cognitive Interpretation (how you feel adds weight to your emotions)
  4. Verbal Expression
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5
Q

What are the influences of Emotion Expression

A
  1. Culture
  2. Personality
  3. Gender
  4. Social Conventions and Roles
  5. Mediated Communication
  6. Emotional Contagion
  7. Fear of Self-Disclosure
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6
Q

How to express emotions effectively?

A
  1. Recognize your feelings
  2. Choose the best language
  3. Share multiple feelings
  4. Recognize the difference between feeling and acting
  5. Accept Responsibility for your feelings
  6. Choose the best time and place to express your feelings
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7
Q

What is the difference between facilitative and debilitative emotions?

A

Facilitative emotions: Contribute to effective functioning (Joy /Love )

Delibilitative emotions: Hinder or prevent effective performance (Anger/Fear)
- More intense than facilitative, and has an extended duration

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8
Q

Define fallacies

A

Irrational thoughts that are accepted during the experience of debilitative feelings.

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9
Q

What are the types of fallacies?

A
  1. Fallacy of Perfection
  2. Fallacy of Approval
  3. Fallacy of Should
  4. Fallacy of Overgeneralization
  5. Fallacy of Causation
  6. Fallacy of Helplessness
  7. Fallacy of Catastrophic Expectation
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10
Q

Factors of attraction that influence our choice of relational partners

A
  1. Appearance
  2. Similarity
  3. Complementarity
  4. Rewards (differences in strengths to satisfy each other’s needs)
  5. Competency ( we are attracted to people who are good at what they do )
  6. Proximity (we develop relationships when we frequently interact )
  7. Disclosure
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11
Q

How relationships grow, develop and end? By Mark Knapp

A

COMING TOGETHER
1. initiating
2. experimenting
3. intensifying
4. Integrating
5. Bonding

COMING APART
1. Differentiating
2. Circumscribing
3. Stagnating
4. Avoiding
5. Terminating

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12
Q

What are the types of Friendships

A
  1. Short Vs Long Term
  2. Task Vs Maintenance Oriented
  3. Low Vs High Disclosure
  4. Low Vs High Obligation
  5. Infrequent Vs Frequent contract
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13
Q

Types of Gender in friendships

A
  1. Same-sex friendships
  2. Cross-sex friendships
  3. Friends with Benefits
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14
Q

What are dialectical tensions?

A

Conflicts that arise when two opposing or incompatible desires exist

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15
Q

What is metacommunication?

A

Communicating about communicating

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16
Q

3 Types of social support

A

Emotional support
Informational support
Instrumental support

17
Q

What are family narratives ?

A

Includes shared goals, teaching moral values and stressing family concerns. How to relate to one another and how we operate in the world

18
Q

Patterns of Family Communications

A
  1. Families have their own unique ways of communicating
  2. Family members are independent
  3. We must see it as a whole to understand
  4. Families have systems within the large system
19
Q

Characteristics and Communication of romantic relationships

A

Commitment and affection

20
Q

Define Conflict

A

An expressed struggle between 2 or more parties who perceive incompatible goals, scarce resources and interference from the other party in achieving their goals.

21
Q

What are the conflict styles

A
  1. Avoidance
  2. Accommodation
  3. Competition
  4. Compromise
  5. Collaboration
22
Q

Define communication climate

A

The social tone of a relationship

23
Q

How do climates develop?

A
  1. Confirming messages
  2. Disagreeing messages
  3. Disconfirming messages
24
Q

What are the levels of message confirmation?

A
  1. Endorsement
  2. Acknowledgement
  3. Recognition
  4. Argumentative
  5. Complaining
  6. Aggressivements
  7. Obstracism
25
Q

Define Defensiveness

A

Process of protecting our presenting self / saving our face

26
Q

Examples of cyberbullying

A
  1. Exclusion
  2. Dissing
  3. Outing
  4. Cyberstalking
  5. Harassment
  6. Fake Profiles
  7. Trickery
  8. Trolling
  9. Catfishing
27
Q

Define workplace bullying

A

Repeated, health-harming mistreatment of one or more person by one or more perpetrators

28
Q

What are Gibb’s 6 types of communication and contrasting behaviors?

A
  1. Evaluation Vs Description
  2. Control Vs Problem Orientation
  3. Strategy Vs Spontaneity
  4. Superiority Vs Equality
  5. Neutrality Vs Empathy
  6. Certainty Vs Provisionalism
29
Q

How to respond non-defensively

A
  1. Seek more information and understand more
  2. Asking for specifics
  3. Can guess but be careful of making assumptions
  4. Paraphrasing their thoughts is helpful when the speaker is confused or reluctant

Human Communications (3 decks)

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