Chapter 9-12 Flashcards
What are the 5 attributes of Emotional Intelligence
- Self-awareness
- Self-regulation
- Motivation
- Empathy
- Social Skills
What is emotional intelligence?
The ability to understand and manage one’s own emotions and to be sensitive to others’ feelings.
Components of emotion
- Physiological changes
- Nonverbal behavior
- Cognitive Interpretation (how you feel add weight to your emotions)
- Verbal Expression
Components of emotion
- Physiological changes
- Nonverbal behavior
- Cognitive Interpretation (how you feel adds weight to your emotions)
- Verbal Expression
What are the influences of Emotion Expression
- Culture
- Personality
- Gender
- Social Conventions and Roles
- Mediated Communication
- Emotional Contagion
- Fear of Self-Disclosure
How to express emotions effectively?
- Recognize your feelings
- Choose the best language
- Share multiple feelings
- Recognize the difference between feeling and acting
- Accept Responsibility for your feelings
- Choose the best time and place to express your feelings
What is the difference between facilitative and debilitative emotions?
Facilitative emotions: Contribute to effective functioning (Joy /Love )
Delibilitative emotions: Hinder or prevent effective performance (Anger/Fear)
- More intense than facilitative, and has an extended duration
Define fallacies
Irrational thoughts that are accepted during the experience of debilitative feelings.
What are the types of fallacies?
- Fallacy of Perfection
- Fallacy of Approval
- Fallacy of Should
- Fallacy of Overgeneralization
- Fallacy of Causation
- Fallacy of Helplessness
- Fallacy of Catastrophic Expectation
Factors of attraction that influence our choice of relational partners
- Appearance
- Similarity
- Complementarity
- Rewards (differences in strengths to satisfy each other’s needs)
- Competency ( we are attracted to people who are good at what they do )
- Proximity (we develop relationships when we frequently interact )
- Disclosure
How relationships grow, develop and end? By Mark Knapp
COMING TOGETHER
1. initiating
2. experimenting
3. intensifying
4. Integrating
5. Bonding
COMING APART
1. Differentiating
2. Circumscribing
3. Stagnating
4. Avoiding
5. Terminating
What are the types of Friendships
- Short Vs Long Term
- Task Vs Maintenance Oriented
- Low Vs High Disclosure
- Low Vs High Obligation
- Infrequent Vs Frequent contract
Types of Gender in friendships
- Same-sex friendships
- Cross-sex friendships
- Friends with Benefits
What are dialectical tensions?
Conflicts that arise when two opposing or incompatible desires exist
What is metacommunication?
Communicating about communicating
3 Types of social support
Emotional support
Informational support
Instrumental support
What are family narratives ?
Includes shared goals, teaching moral values and stressing family concerns. How to relate to one another and how we operate in the world
Patterns of Family Communications
- Families have their own unique ways of communicating
- Family members are independent
- We must see it as a whole to understand
- Families have systems within the large system
Characteristics and Communication of romantic relationships
Commitment and affection
Define Conflict
An expressed struggle between 2 or more parties who perceive incompatible goals, scarce resources and interference from the other party in achieving their goals.
What are the conflict styles
- Avoidance
- Accommodation
- Competition
- Compromise
- Collaboration
Define communication climate
The social tone of a relationship
How do climates develop?
- Confirming messages
- Disagreeing messages
- Disconfirming messages
What are the levels of message confirmation?
- Endorsement
- Acknowledgement
- Recognition
- Argumentative
- Complaining
- Aggressivements
- Obstracism
Define Defensiveness
Process of protecting our presenting self / saving our face
Examples of cyberbullying
- Exclusion
- Dissing
- Outing
- Cyberstalking
- Harassment
- Fake Profiles
- Trickery
- Trolling
- Catfishing
Define workplace bullying
Repeated, health-harming mistreatment of one or more person by one or more perpetrators
What are Gibb’s 6 types of communication and contrasting behaviors?
- Evaluation Vs Description
- Control Vs Problem Orientation
- Strategy Vs Spontaneity
- Superiority Vs Equality
- Neutrality Vs Empathy
- Certainty Vs Provisionalism
How to respond non-defensively
- Seek more information and understand more
- Asking for specifics
- Can guess but be careful of making assumptions
- Paraphrasing their thoughts is helpful when the speaker is confused or reluctant
