Chapter 6-8 Flashcards
1
Q
What is nonverbal communication
A
Communication without words
2
Q
Define listening
A
The process of hearing and responding to other’s messages
3
Q
Differences between listening and hearing
A
Hearing is when the sound waves strike the ear drum and cause vibrations that are transmitted to the brain
Listening is hearing and responding to others
4
Q
Name the ways people listen
A
- Task-oriented listening
- relational listening
3, Analytical listening
4, Critical listening
5
Q
Barriers to listening
A
- Personal concerns
- Noise (physical and psychological)
- Information overload
- Rapid thought
6
Q
Name some of the poor listening habits
A
- Pseudo listening
- Stage hogging
- Selective hearing
- Filling in gaps
- Insulated listening
- Defensive Listening
- Ambushing
7
Q
What happens when we listen ? Components of listening
A
- Hearing
- Attending
- Understanding
- Remembering
- Responding
8
Q
What are the characteristics of Language ?
A
- Language is symbolic (words are symbols that do not have inherent meanings)
- Language is rule-governed (phonological, syntactic, Semantic, pragmatic)
- Language is Subjective (diff ppl attach diff meaning to the same words)