Chapter 9 Flashcards
What is the specification of the jobs to be done within an organization and the ways in which they relate to one another?
Organizational structure
At PetSmart, the grooming, food, and toy departments may be viewed as separate company units or ______ , each responsible for its own revenue and budgeting.
Profit centres
What is line authority?
Line authority is an organizational structure in which authority flows in a direct chain of command from the top of the company to the bottom.
What is customer departmentalization?
The process of dividing an organization to offer products and meet needs for identifiable customer groups
A firm’s ________ is a visual representation that depicts the internal structure of an organization and the relationships and ranks of its employees.
Organization chart
Dividing an organization according to groups’ activities is known as ________ departmentalization.
Functional
In tall organizations, the span of control tends to be_________ .
Narrower
Which step in the delegation process provides the power to make the decisions necessary to complete a task?
Authority
What authority is based on expertise that usually involves counselling and advising line managers?
Staff authority
What is a divisional organizational structure?
The organizational structure in which corporate divisions operate as semi-autonomous units
Divisions are used as the framework for which type of organizational structure?
One that relies on product departmentalization
Laurel has given the task of addressing envelopes to the newest intern, Jake. Which part of the delegation process does this action represent?
Responsibility
What is the obligation employees have to their manager for the successful completion of an assigned task?
Accountability
What is a matrix organizational structure?
The organizational structure created by superimposing one form of structure onto another where employees report to two separate supervisors
What is a functional organizational structure?
The organizational structure in which authority is determined by the relationships between group functions and activities
What is job specialization?
The process of identifying the specific jobs that need to be done and designating the people who will perform them
What is an informal organization?
The social interactions that take place in a company between employees at various levels, on an everyday basis
What is product departmentalization?
The process of dividing an organization according to specific products or services being created
What is departmentalization?
The grouping of jobs into logical units after jobs are specialized
What is the process of dividing an organization according to the areas of the country or world served by a business unit?
Geographic departmentalization
What is a centralized firm with a tall organizational structure?
Many layers of communication and authority
Within the organization, what are line departments directly linked to?
The production and sales of a specific product
Which type of departmentalization is achieved by dividing the organization according to the production processes used to create goods or services?
Process
________ refers to reporting relationships within a company.
The chain of command
What is an organizational structure?
The specification of the jobs to be done within an organization and the ways in which they relate to one another
\_\_\_\_\_\_ is the reporting relationship within the company. A. Job specialization B. The chain of command C. Departmentalization D. The organizational chart E. The profit centre
The chain of command
\_\_\_\_\_\_\_\_ departmentalization means creating departments based on the area of the country-or even the world-they serve. A. Customer B. Geographical C. Process D. Product E. Functional
Geographical
Calin Rovinescu, CEO of Air Canada, wants the airline to be more agile and not so bureaucratic. In a YouTube video, he said that he wanted employees to be capable of rolling up their sleeves to get the job done quickly, \_\_\_\_\_\_ to the front people so decisions can be made on the front lines, giving them greater \_\_\_\_\_\_. A. giving accountability; responsibility B. delegating; accountability C. delegating; authority D. giving authority; accountability E. giving responsibility; authority
delegating; accountability
Typically, \_\_\_\_\_ authority is represented on organization charts by solid lines, while \_\_\_\_ authority is shown by dotted lines A. line; team B. line; staff C. team; line D. committee; staff E. staff; line
line; staff
\_\_\_\_\_\_ is the set of organizational activities directed at attracting, developing, and maintaining an effective workforce. A. Employee management B. Employee motivation C. Human resource management D. Employee employer relations E. Human resource planning
Human resource management
What is the first step a manager should take when developing a training plan? A. Provide job instruction training B. Assess training needs C. Provide vestibule training D. Provide programmed learning E. Provide on-the-job training
Assess training needs
\_\_\_\_\_\_ is the set of rewards that organizations provide to individuals in return for their willingness to perform various tasks. A. Compensation B. Pay C. Allowance D. Salary E. Employee benefits
Compensation
In Canada, legislation gives employees the right to \_\_\_\_\_\_\_\_ if they believe the job is unsafe. A. file a complaint B. a bonus C. refuse to work D. double pay E. quit
refuse to work
At Apple, employees work in highly focused groups, with leadership based on expertise. This is an example of a high level of \_\_\_\_\_. A. delegation B. centralization C. specialization D. geographic departmentalization
specialization
Ben is reviewing a chart that shows all of the employees at his company. This document includes information about who reports to whom and how major areas are organized. It is likely that Ben is reviewing a(n) \_\_\_\_\_ chart. A. organization B. specialization C. accountability D. departmentalization E. reporting
organization
