Chapter 9

Question 1

What is the specification of the jobs to be done within an organization and the ways in which they relate to one another?

Answer 1

Organizational structure

Question 2

At PetSmart, the grooming, food, and toy departments may be viewed as separate company units or ______ , each responsible for its own revenue and budgeting.

Answer 2

Profit centres

Question 3

What is line authority?

Answer 3

Line authority is an organizational structure in which authority flows in a direct chain of command from the top of the company to the bottom.

Question 4

What is customer departmentalization?

Answer 4

The process of dividing an organization to offer products and meet needs for identifiable customer groups

Question 5

A firm’s ________ is a visual representation that depicts the internal structure of an organization and the relationships and ranks of its employees.

Answer 5

Organization chart

Question 6

Dividing an organization according to groups’ activities is known as ________ departmentalization.

Answer 6

Functional

Question 7

In tall organizations, the span of control tends to be_________ .

Answer 7

Narrower

Question 8

Which step in the delegation process provides the power to make the decisions necessary to complete a task?

Answer 8

Authority

Question 9

What authority is based on expertise that usually involves counselling and advising line managers?

Answer 9

Staff authority

Question 10

What is a divisional organizational structure?

Answer 10

The organizational structure in which corporate divisions operate as semi-autonomous units

Question 11

Divisions are used as the framework for which type of organizational structure?

Answer 11

One that relies on product departmentalization

Question 12

Laurel has given the task of addressing envelopes to the newest intern, Jake. Which part of the delegation process does this action represent?

Answer 12

Responsibility

Question 13

What is the obligation employees have to their manager for the successful completion of an assigned task?

Answer 13

Accountability

Question 14

What is a matrix organizational structure?

Answer 14

The organizational structure created by superimposing one form of structure onto another where employees report to two separate supervisors

Question 15

What is a functional organizational structure?

Answer 15

The organizational structure in which authority is determined by the relationships between group functions and activities

Question 16

What is job specialization?

Answer 16

The process of identifying the specific jobs that need to be done and designating the people who will perform them

Question 17

What is an informal organization?

Answer 17

The social interactions that take place in a company between employees at various levels, on an everyday basis

Question 18

What is product departmentalization?

Answer 18

The process of dividing an organization according to specific products or services being created

Question 19

What is departmentalization?

Answer 19

The grouping of jobs into logical units after jobs are specialized

Question 20

What is the process of dividing an organization according to the areas of the country or world served by a business unit?

Answer 20

Geographic departmentalization

Question 21

What is a centralized firm with a tall organizational structure?

Answer 21

Many layers of communication and authority

Question 22

Within the organization, what are line departments directly linked to?

Answer 22

The production and sales of a specific product

Question 23

Which type of departmentalization is achieved by dividing the organization according to the production processes used to create goods or services?

Answer 23

Process

Question 24

________ refers to reporting relationships within a company.

Answer 24

The chain of command

Question 25

What is an organizational structure?

Answer 25

The specification of the jobs to be done within an organization and the ways in which they relate to one another

Question 26

``` ​______ is the reporting relationship within the company. A. Job specialization B. The chain of command C. Departmentalization D. The organizational chart E. The profit centre ```

Answer 26

The chain of command

Question 27

``` ​________ departmentalization means creating departments based on the area of the country-or even the world-they serve. A. Customer B. Geographical C. Process D. Product E. Functional ```

Answer 27

Geographical

Question 28

``` Calin​ Rovinescu, CEO of Air​ Canada, wants the airline to be more agile and not so bureaucratic. In a YouTube​ video, he said that he wanted employees to be capable of rolling up their sleeves to get the job done​ quickly, ______ to the front people so decisions can be made on the front​ lines, giving them greater​ ______. A. giving​ accountability; responsibility B. ​delegating; accountability C. ​delegating; authority D. giving​ authority; accountability E. giving​ responsibility; authority ```

Answer 28

​delegating; accountability

Question 29

``` Typically, _____ authority is represented on organization charts by solid​ lines, while​ ____ authority is shown by dotted lines A. ​line; team B. ​line; staff C. ​team; line D. ​committee; staff E. ​staff; line ```

Answer 29

​line; staff

Question 30

``` ​______ is the set of organizational activities directed at​ attracting, developing, and maintaining an effective workforce. A. Employee management B. Employee motivation C. Human resource management D. Employee employer relations E. Human resource planning ```

Answer 30

Human resource management

Question 31

``` What is the first step a manager should take when developing a training​ plan? A. Provide job instruction training B. Assess training needs C. Provide vestibule training D. Provide programmed learning E. Provide​ on-the-job training ```

Answer 31

Assess training needs

Question 32

``` ​______ is the set of rewards that organizations provide to individuals in return for their willingness to perform various tasks. A. Compensation B. Pay C. Allowance D. Salary E. Employee benefits ```

Answer 32

Compensation

Question 33

``` In​ Canada, legislation gives employees the right to​ ________ if they believe the job is unsafe. A. file a complaint B. a bonus C. refuse to work D. double pay E. quit ```

Answer 33

refuse to work

Question 34

``` At​ Apple, employees work in highly focused​ groups, with leadership based on expertise. This is an example of a high level of​ _____. A. delegation B. centralization C. specialization D. geographic departmentalization ```

Answer 34

specialization

Question 35

``` Ben is reviewing a chart that shows all of the employees at his company. This document includes information about who reports to whom and how major areas are organized. It is likely that Ben is reviewing​ a(n) _____ chart. A. organization B. specialization C. accountability D. departmentalization E. reporting ```

Answer 35

organization