Chapter 1

Question 1

What do managers do that differentiates them from​ non-managerial workers?
A.
Managers organize the work of other people.
B.
Managers have no one reporting to them.
C.
Managers complete important paperwork.
D.
Managers look after both materials and people.
E.
Managers work directly on providing the product or service that the company sells.

Answer 1

Managers organize the work of other people.

Question 2

Managers at the lowest level of the organization who manage the work of​ non-managerial employees who are directly or indirectly involved with the production or creation of the​ organization's product are known as​ \_\_\_\_\_\_\_\_\_\_\_.
A.
​non-managerial managers
B.
top managers
C.
senior managers
D.
middle managers
E.
​first-line managers

Answer 2

​first-line managers

Question 3

At which level of management would you find the least number of female​ managers?
A.
top
B.
supervisory
C.
middle
D.
administrative
E.
first line

Answer 3

top

Question 4

Bob spends part of each day communicating directly with his​ front-line employees in an effort to both motivate them and resolve any potential problems they might have. This is an example of the​ \_\_\_\_\_\_ function.
A.
controlling
B.
planning
C.
organizing
D.
directing
E.
leading

Answer 4

leading

Question 5

A patient is released early in order to meet hospital standards for the number of days patients are kept in​ hospital, but the patient gets sick at home shortly after being released. This is an example of when​ "doing the right​ things" does not work and impacts​ \_\_\_\_\_\_.
A.
leading
B.
efficiency
C.
activities
D.
standards
E.
effectiveness

Answer 5

effectiveness

Question 6

The recognition by business of the close link between its decisions and activities and its impact on the natural environment is referred to as​ \_\_\_\_\_\_\_\_\_\_\_.
A.
natural  management
B.
sustainable management
C.
sustainable development
D.
influential management
E.
effective management

Answer 6

sustainable management

Question 7

Forms of electronic communication through which users create online communities to share​ ideas, information, personal​ messages, and other content are known as​ \_\_\_\_\_\_\_\_\_\_\_\_\_\_.
A.
universality
B.
​e-commerce
C.
social media
D.
sociability
E.
sustainability

Answer 7

social media

Question 8

Understanding management is important because the​ \_\_\_\_\_\_ concept states that once you begin a​ career, you will either manage or be managed.
A.
reality of work
B.
universality of management
C.
law of work
D.
freedom of work
E.
levels of work

Answer 8

reality of work

Question 9

Donald is a shift manager who oversees the production of the​ organization's products. What type of manager is​ he?
A.
temporary
B.
middle
C.
​first-line
D.
top
E.
​non-management

Answer 9

​first-line

Question 10

According to​ Zane, it was difficult for him to empower his employees and not​ micromanage; however, he realized that being responsive to his​ employees’ needs allowing them to work independently made them happier and more responsive to customers. Which managerial skill does this primarily​ illustrate?

A.
Measurement
B.
Gamification
C.
Conceptual
D.
Technical
E.
Interpersonal

Answer 10

Interpersonal