Chapter 10

Question 1

Which of the following BEST describes job analysis?

Answer 1

A systematic analysis of jobs within an organization

Question 2

What is a strike by unionized workers?

Answer 2

Union employees walk off the job and refuse to work

Question 3

Which performance appraisal method focuses particular attention on examples of especially good or poor performance on the part of the employee?

Answer 3

Critical incident method

Question 4

a list of duties and responsibilities of a job, its working conditions, and the tools, materials, equipment and information used to perform it

Answer 4

Job description

Question 5

a gainsharing plan

Answer 5

An incentive plan that rewards groups for productivity improvements

Question 6

“Tell me about a situation where you took action to solve a problem that you were facing.” This is an example of the type of question that would be asked in the ___________ interviewing approach.

Answer 6

behaviour-based

Question 7

a list of each management position, who occupies it, how long that person will likely stay in the job, and who is qualified as a replacement

Answer 7

A replacement chart

Question 8

an indication of the value of those people who work for and produce goods and services for an organization

Answer 8

Human capital

Question 9

Danny is applying for a job in the pharmaceutical industry. As he reads a particular job post, he analyzes how well his skills, abilities, and other credentials and qualifications fit. This criteria represents the ________.

Answer 9

job specification

Question 10

_______ is the process by which labour and management negotiate conditions of employment for union-represented workers.

Answer 10

Collective bargaining

Question 11

_________ occurs when union members agree to not buy the products of a targeted employer.

Answer 11

A boycott

Question 12

When a firm invests in highly specialized training of engineers, scientists, and technology specialists, they are investing in which segment of their workforce?

Answer 12

Knowledge workers

Question 13

When the sales department needs to hire more staff, the corporate skills inventory system was used to determine if any current employees had the skills needed for the new position. This is an example of________.

Answer 13

internal recruiting

Question 14

A(n) ________ is a labour contract clause tying future raises to changes in consumer purchasing power.

Answer 14

cost-of-living adjustment

Question 15

considered to be a contingent worker?

Answer 15

Those hired to complete a specific project without long-term ties

Question 15

a contingent worker?

Answer 15

Those hired to complete a specific project without long-term ties

Question 16

__________ is the process of introducing new employees to the company’s policies and programs, the co-workers and supervisors they will interact with, and the nature of their job.

Answer 16

Orientation

Question 17

What is the term used to describe a series of exercises in which management candidates perform realistic management tasks while being observed by appraisers?

Answer 17

Assessment centre

Question 18

An employer wants to provide an incentive to all employees in the organization. What type of incentive would provide employees with a bonus based on how much money is made over a predetermined base level?

Answer 18

Profit sharing

Question 19

_____ is a method for resolving a labour dispute in which both parties agree to submit to the judgment of a neutral party.

Answer 19

Arbitration

Question 20

Health insurance, vacation days, and retirement plans are all examples of ________

Answer 20

benefits

Question 21

What is the view that employees are valuable to an organization based on their talents and skills, and should work in a way that best supports the success of the organization?

Answer 21

Talent management

Question 22

worker’s compensation insurance?

Answer 22

The continuation of a worker’s pay when they are injured on the job, until they are able to work again

Question 23

What is salary?

Answer 23

Compensation in the form of money paid for discharging the responsibilities of a job

Question 24

What is 360-degree feedback on a performance evaluation?

Answer 24

One that includes evaluations by everyone around the employee, including supervisors, customers, suppliers, vendors, and coworkers

Question 25

Which of the following tools is used by HR managers to determine the internal supply of candidates for positions within an organization?

Answer 25

Employee information systems