Chapter 8: Troubleshooting Printer Problems

Question 1

To print to a printer, you need the _______ permission.

Answer 1

Print

Question 2

HP’s Printer Control Language and Adobe’s Postscript are examples of?

Answer 2

Print Jobs

Question 3

When you print a document, the document is sent as a __________ so that it can print in the background

Answer 3

enhanced metafile (EMF).

Question 4

Enhanced Metafile (EMF) is standard in what Operating system?

Answer 4

Windows 2000,
Windows XP
Windows Server 2003

Question 5

XML Paper Specification (XPS is standard in what operating system?

Answer 5

Windows Server 2008 and Windows Vista, Windows 7

Question 6

Besides manually installing the print drivers, drivers can also be provided by a print?

Answer 6

Device

Question 7

If you constantly have a large volume of printing that must be done each day that cannot be handled by a single printer, you should set up a?

Answer 7

Printer Pool

Question 8

To configure which driver a printer is using or to configure the trays of a printer, you would access the printer’s?

Answer 8

Preference

Question 9

By default, the print permission is assigned to the ______ group.

Answer 9

Everyone’s

Question 10

The print _________ shows information about a document such as print status, owner, and number of pages to be printed.

Answer 10

Queue

Question 11

If a printer becomes unresponsive, you should restart the?

Answer 11

Printer Spool

Question 12

The default location of the spool folder is .

Answer 12

c:\windows\systems32\spoolprinter

Question 13

Which type of printer is connected directly to the network?

Answer 13

Network printer

Question 14

With Windows, the physical printer is known as:

Answer 14

Print Device

Question 15

The logical printer that users can access in Windows is known as:?

Answer 15

Printer

Question 16

TCP/IP printers use port?

Answer 16

9100

Question 17

What is a single virtual printer with a single print queue that consists of two or more printers?

Answer 17

Printer Pool

Question 18

To manage other people’s print jobs, you need to assign the?

Answer 18

Manage documents

Question 19

To manage printers used in Internet printing, you would access the

Answer 19

http://servername/printers

Question 20

Which port do shared printers use?

Answer 20

139

Question 21

Which port does Internet Printing use?

Answer 21

80

Question 22

To view who has printed on a printer, you would look in the:?

Answer 22

System logs in the Event Viewer

Question 23

True or False

A 64-bit version of Windows cannot provide print drivers to 32-bit versions of Windows.

Answer 23

True

Question 24

True or False
The Advanced tab in Printer Properties allows you to configure the driver to use with the printer and the priority of the printer.

Answer 24

True

Question 25

What are three (3) print permissions

Answer 25

1. Print
2. Manage Printer
3. Manage Documents

Question 26

What is the Print permission?

Answer 26

Allows users to send documents to the printer.

Question 27

What is the Manager Printer Permission?

Answer 27

Allows users to modify printer settings and configuration, including the ACL (Access Control List) itself.

Question 28

What is Manage Documents Permission

Answer 28

Provides the ability to cancel, pause, resume, or restart a print job.