Chapter 5: Trouble Shooting Hardware Issues Flashcards
To test your system’s RAM, you should use the?
Windows Memory Diagnostic
_______ is technology used in Windows, so that when you install or connect a device, the device is automatically recognized, automatically configured, and the appropriate driver is installed.
Plug and play
Drivers used on 64-bit versions of Windows must be?
Digital Signature
To easily manage your external devices and printers, you would use the?
Device and printer Folder
To keep from always inserting the Windows 7 installation DVD, Windows 7 includes the ________ folder
C:\Windows\System32\DriverStore
The component that initialises hardware and finds an operating system to load is the _______ .
Power on Self Test (POST)
You can use ________ the to check if unsigned device drivers are in the system area of a computer.
Sigverif.exe
When you suspect problems with a disk, you should run the ____________
Error-Checking Took or the chkdsk command
A generic name such as Ethernet Control or PCI Simple Communications Controller in the Device Manager usually means that the proper ______ is not loaded.
Drivers
If you suspect a problem with the system ROM BIOS, you should the_______ BIOS.
Flash
Your system does not boot and you have no lights, sounds, or running fans. Which of the following will most likely NOT cause this problem?
Faulty sound card
Your system performance has slowed over time. What can you use to bring some performance back to your system?
Disk Defragmenter
A ________ is a device driver that includes a digital signature, which is an electronic security mark that can indicate the publisher of the software and provide information that can show if a driver has been altered.
Signed driver
To see if a driver is NOT loaded, you should use the?
Device Manager
To roll back a driver, you would use the?
Device Manager
When viewing the Device Manager, a downward pointing black arrow means?
A disabled device
When viewing the Device Manager, a black exclamation point (!) on a yellow field indicates?
The device is in a problem state
You see a device that is listed under Other Devices. What does this mean?
The proper driver is not loaded
When you suspect a faulty device, the best method to test the device is to?
Replace with a known good device
You install a driver and the system no longer boots, you should ______
Use the Last Known Good Configuration option during startup
What does the P.O.S.T function do?
Initialises hardware and finds an operating system to load.
What is Interrupt request (IRQ) line numbers?
A signal sent by a device to get the attention of the processor when the device is ready to accept or send information. Each device must be assigned a unique IRQ number.
What is Direct memory access (DMA) channels?
Memory access that does not involve the
processor
What is Input/output (I/O) port addresses?
A channel through which data is transferred between a device and the processor. The port appears to the processor as one or more memory addresses that it can use to send or receive data.
What is Memory address ranges
A portion of computer memory that can be allocated to a device and used by a program or the operating system. Devices are usually allocated a range of memory addresses.
