Chapter 8 - Terms & Definitions

Question 1

acting in one’s own best interests by expressing one’s thoughts and feelings directly and honestly

Answer 1

assertiveness

Question 2

anxiety caused by having to talk with others

Answer 2

communication apprehension

Question 3

environment in which communication takes place

Answer 3

context

Question 4

excessive concern with protecting oneself from being hurt

Answer 4

defensiveness

Question 5

norms that govern the appropriate display of emotions in a culture

Answer 5

display rules

Question 6

interactional process in which one person sends a message to another

Answer 6

interpersonal communication

Question 7

whenever two or more people disagree

Answer 7

interpersonal conflict

Question 8

study of communication through body movements

Answer 8

kinesics

Question 9

mindful activity and complex process requiring one to select and organize information, interpret and respond to communications, and recall what was heard.

Answer 9

listening

Question 10

information transmitted by the source

Answer 10

message

Question 11

any stimulus that interferes with accurately expressing or understanding a message

Answer 11

noise

Question 12

transmission of meaning from one person to another through means or symbols other than words

Answer 12

nonverbal communication

Question 13

ability to accurately encode (express) and decode (understand) nonverbal cues

Answer 13

nonverbal sensitivity

Question 14

all vocal cues other than the content of the verbal message itself

Answer 14

paralanguage

Question 15

zone of space surrounding a person that is felt to “belong” to that person

Answer 15

personal space

Question 16

study of people’s use of interpersonal space

Answer 16

proxemics

Question 17

person to whom the message is sent

Answer 17

receiver

Question 18

sharing personal information about yourself with another person

Answer 18

self-disclosure

Question 19

person who initiates the message

Answer 19

sender