Chapter 8 - Teamwork Flashcards
What are the 5 elements that make teams function?
- Common commitment and purpose
- Specific performance goals
- Complementary skills
- Commitment to how the work gets done
- Mutual accountability
What are the practices that make successful teams?
- Establish urgency, demanding performance standards and direction
- Select members for their skill and skill potential, not for their personality
- Pay particular attention to first meetings and actions
- Set some clear rules of behavior
- Set and seize upon a few immediate performance-oriented tasks and goals
- Challenge the group regularly with fresh facts and information
- Spend lots of time together
- Exploit the power of positive feedback, recognition and reward
What are the 8 successful factors for having strong collaboration skills?
- Signature relationship practices
- Role models of collaboration among executives
- Establishment of gift culture, in which managers mentor employees
- Training in relationship skills
- A sense of community
- Ambidextrous leaders, good at task and people leadership
- Good use of heritage relationships
- Role clarity and task ambiguity
What happens as teams grow in size and complexity?
The standard practices that worked well with small teams don’t work anymore
What are Tuckman’s Stages of Group Development?
- Forming (Polite)
- Storming (Win-lose Stage)
- Norming
- Performing
- Adjourning
What happens during the ‘Forming’ stage?
- Introduction of team members
- Team members are enthusiastic
- Issues are still being discussed on a global, ambiguous level
What happens during the ‘Storming’ stage?
- Team members begin vying for leadership and testing the group processes
- Attitude about team and project begins to shift negative
What happens during the ‘Norming’ stage?
- Team is starting to work well together
- Team is establishing and maintaining ground rules and boundaries
- There is a willingness to share responsibility and control
What happens during the ‘Performing’ stage?
- Team builds momentum and starts to get results
- Team is self-directed and requires little management and direction
What happens during the ‘Adjourning’ stage?
- After the project is completed there can be an anxious feeling as the members separate
- Often a ‘wind up’ meeting is held to help with separation
Managing a team means managing ___
- A paradox
- Its boundaries
- The team
What does it mean to manage a teams boundaries?
Managing the space between the team and its external forces, stakeholders & pressures is a balance of strategy, stakeholder management and organizational behavior
What are the disadvantages of conflict?
- Can create distrust within a group
- Can be disruptive to group progress and morale
- Could be detrimental to building lasting relationships
What are the advantages of conflict?
- Encourages a greater diversity of ideas and perspectives
- Helps people to better understand opposing points of view
- Enhance a teams problem-solving capability
- Can highlight critical points of discussion and contention that needs to be given more thought
- Can arise a stronger and higher performing team if team trusts each other
What are responses to conflict that are active and constructive?
- Perspective taking
- Creating solutions
- Expressing emotions
- Reaching out
