Chapter 1 - Introduction to Management Flashcards
What are the 4 Pillars of Management?
- Planning
- Organizing
- Leading (Directing)
- Controlling
What are the types of roles that managers play in organizations?
- Interpersonal Roles
- Informative Roles
- Decisional Roles
What are the 3 types of Interpersonal Roles?
- Figurehead
- Leader
- Liaison
What are the 3 types of Informational Roles?
- Monitor
- Disseminator
- Spokesperson
What are the 4 types of Decisional Roles?
- Entrepreneur
- Disturbance Handler
- Resource Allocator
- Negotiator
What do Managers in Figurehead roles do?
Perform formal duties
What do Managers in Leader roles do?
Motivate, train, counsel, communicate and direct subordinates
What do Managers in Liaisons roles do?
Maintain and manages information links inside and outside the organization
What do Managers in Monitor roles do?
- Scans the environment for info
- Talks with liaison contacts and subordinates
- Receives unsolicited information
What do Managers in Disseminator roles do?
Pass privileged info directly to subordinates who might otherwise have no access to it
What do Managers in Spokesperson roles do?
Send info to people outside their organization
What do Managers in Entrepreneur roles do?
- Initiate projects
- Delegate idea generation responsibilities to others
- Identify the best ideas to act on
What do Managers in Disturbance Handler roles do?
Take corrective action during conflicts and crises and resolves disputes among subordinates
What do Managers in Resource Allocator roles do?
- Decide who receives resources
- Manages schedules & budgets
- Sets priorities
What do Managers in Negotiator roles do?
Represents a team, department or organizations regarding contracts, union negotiations, etc
What are the 9 major types of activities that managers are responsible for?
- Long Range Planning
- Controlling
- Environmental Scanning
- Supervision
- Coordinating
- Customer Relations and Marketing
- Community Relations
- Internal Consulting
- Monitoring Products and Services
What are the 3 levels of management?
- Executives
- Middle Management
- First-line Management
What are Executives responsible for?
Responsible for the entire organization, especially it’s strategic direction
What is Middle Management responsible for?
Responsible for major departments and many supervise other lower-level managers
What is First-line Management responsible for?
Responsible for supervising rank and file employees and carrying out daily activities within departments
What are the 3 types of Managerial Skills?
- Technical
- Human Relations
- Conceptual
What are technical skills?
The ability to use the tools, procedures and techniques of their special areas
What are human relation skills?
The ability to work with people and understand employee motivation and group processes.
What are conceptual skills?
The ability to see the organization as a whole and to understand how various parts fit together as an integrated unit
