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BUAD 123 > Chapter 1 - Introduction to Management > Flashcards

Chapter 1 - Introduction to Management Flashcards

1
Q

What are the 4 Pillars of Management?

A
  • Planning
  • Organizing
  • Leading (Directing)
  • Controlling
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2
Q

What are the types of roles that managers play in organizations?

A
  • Interpersonal Roles
  • Informative Roles
  • Decisional Roles
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3
Q

What are the 3 types of Interpersonal Roles?

A
  • Figurehead
  • Leader
  • Liaison
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4
Q

What are the 3 types of Informational Roles?

A
  • Monitor
  • Disseminator
  • Spokesperson
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5
Q

What are the 4 types of Decisional Roles?

A
  • Entrepreneur
  • Disturbance Handler
  • Resource Allocator
  • Negotiator
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6
Q

What do Managers in Figurehead roles do?

A

Perform formal duties

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7
Q

What do Managers in Leader roles do?

A

Motivate, train, counsel, communicate and direct subordinates

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8
Q

What do Managers in Liaisons roles do?

A

Maintain and manages information links inside and outside the organization

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9
Q

What do Managers in Monitor roles do?

A
  • Scans the environment for info
  • Talks with liaison contacts and subordinates
  • Receives unsolicited information
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10
Q

What do Managers in Disseminator roles do?

A

Pass privileged info directly to subordinates who might otherwise have no access to it

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11
Q

What do Managers in Spokesperson roles do?

A

Send info to people outside their organization

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12
Q

What do Managers in Entrepreneur roles do?

A
  • Initiate projects
  • Delegate idea generation responsibilities to others
  • Identify the best ideas to act on
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13
Q

What do Managers in Disturbance Handler roles do?

A

Take corrective action during conflicts and crises and resolves disputes among subordinates

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14
Q

What do Managers in Resource Allocator roles do?

A
  • Decide who receives resources
  • Manages schedules & budgets
  • Sets priorities
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15
Q

What do Managers in Negotiator roles do?

A

Represents a team, department or organizations regarding contracts, union negotiations, etc

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16
Q

What are the 9 major types of activities that managers are responsible for?

A
  • Long Range Planning
  • Controlling
  • Environmental Scanning
  • Supervision
  • Coordinating
  • Customer Relations and Marketing
  • Community Relations
  • Internal Consulting
  • Monitoring Products and Services
17
Q

What are the 3 levels of management?

A
  1. Executives
  2. Middle Management
  3. First-line Management
18
Q

What are Executives responsible for?

A

Responsible for the entire organization, especially it’s strategic direction

19
Q

What is Middle Management responsible for?

A

Responsible for major departments and many supervise other lower-level managers

20
Q

What is First-line Management responsible for?

A

Responsible for supervising rank and file employees and carrying out daily activities within departments

21
Q

What are the 3 types of Managerial Skills?

A
  • Technical
  • Human Relations
  • Conceptual
22
Q

What are technical skills?

A

The ability to use the tools, procedures and techniques of their special areas

23
Q

What are human relation skills?

A

The ability to work with people and understand employee motivation and group processes.

24
Q

What are conceptual skills?

A

The ability to see the organization as a whole and to understand how various parts fit together as an integrated unit

25
Q

From highest to lowest, what level of managerial skills does an executive need?

A
  1. Conceptual
  2. Human
  3. Technical
26
Q

From highest to lowest, what level of managerial skills does a Middle Manager need?

A
  1. Technical
  2. Human
  3. Conceptual
27
Q

From highest to lowest, what level of managerial skills does a First-line Manager need?

A
  1. Technical
  2. Human
  3. Conceptual
28
Q

What type of manager uses conceptual skills the most and which on uses the least?

A

Most: Executive
Least: First-line Managers

29
Q

What type of manager uses human skills the most and which on uses the least?

A

Most: First-line Managers
Least: Executive

30
Q

What type of manager uses technical skills the most and which on uses the least?

A

Most: First-line Managers
Least: Executive

BUAD 123 (6 decks)

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