Chapter 8: Social Influence, Socialization, and Organizational Culture

Question 1

Social information processing theory

Answer 1

Information from others is used to interpret events and develop expectations about appropriate and acceptable attitudes and behaviours

Question 2

Effect dependence

Answer 2

Reliance on others due to their capacity to provide punishment and rewards

Question 3

Compliance

Answer 3

Conformity to a social norm prompted by the desire to acquire rewards or avoid punishment; lowest level of social conformity

Question 4

Identification

Answer 4

Conformity to a social norm prompted by perceptions that those who prompt the norm are attractive or similar to oneself; middle level of social conformity

Question 5

Internalization

Answer 5

Conformity to a social prompted by true acceptance of the beliefs, values, and attitudes that underlie the norm; highest level of social conformity

Question 6

Socialization

Answer 6

Process where people learn attitudes, knowledge and behaviours that are necessary to function in a group

Question 7

Person-job fit

Answer 7

Match between an employee’s knowledge, skills and abilities and the requirements of a job

Question 8

Person-organization fit

Answer 8

Match between an employee’s personal values and the organization’s values

Question 9

Organizational identification

Answer 9

The extent to which individuals define themselves in terms of the organization and what it is perceived to represent

Question 10

Psychological contract

Answer 10

Beliefs held by employees regarding the reciprocal obligations and promises between them and their organization

Question 11

Psychological contract breach

Answer 11

Employee perceptions that his or her organization has failed to fulfill one or more of its promises or obligations in the psychological contract

Question 12

Realistic job previews

Answer 12

The provision of a balanced, realistic picture of the positive and negative aspects of the job to applicants

Question 13

Employee Orientation programs

Answer 13

Designed to introduce new employees to their job, coworkers and the organization

Question 14

Realistic Orientation Program for Entry Stress (ROPES)

Answer 14

Designed to teach newcomers coping techniques to manage workplace stressors

Question 15

Socialization tactics

Answer 15

The manner in which organizations structure the early work experiences of newcomers and individuals who are in role transition

Question 16

Mentor

Answer 16

An experienced or more senior person who gives a junior person gudiance

Question 17

Formal mentoring programs

Answer 17

Organizationally sponsored to match mentors with proteges

Question 18

Developmental networks

Answer 18

Groups of people who take an active interest in actions toward advancing a protege’s career by providing developmental assitance

Question 19

Proactive socialization

Answer 19

Newcomers play an active role in their own socialization

Question 20

Organizational culture

Answer 20

Shared beliefs, values and assumptions in an organization

Question 21

Subcultures

Answer 21

Smaller cultures that develop within a larger organizational culture that are based on differences in training, occupation or departmental goals

Question 22

Strong culture

Answer 22

An organizational culture with intense and pervasive beliefs, values, and assumptions