Chapter 8 - PRETEST Flashcards
A planned effort by an organization to facilitate the learning of job-related behavior on the part of its employees.
Training
The process of determining the training needs of an organization.
Needs analysis
The process of determining the organizational factors that will either facilitate or inhibit training effectiveness.
Organizational analysis
The process of identifying the employees who need training and deter- mining the areas in which each individual employee needs to be trained.
Person analysis
A rating representing some aspect of an employee’s work performance.
Performance appraisal score
Questionnaires asking employees about the areas in which they feel they need training.
Survey
A test that measures an employee’s level of some job- related skill.
Skill test
A test that measures the level of an em- ployee’s knowledge about a job- related topic.
Knowledge test
A training technique in which employees, usually in a group, are presented with a real or hypothetical workplace problem and are asked to propose the best solution.
Case study
A case study based on a real situation rather than a hypothetical one.
Living case
An exercise de- signed to place an applicant in a situation that is similar to the one that will be encountered on the job.
Simulation
A training technique in which employees act out simulated roles.
Role-play
A training technique in which employees observe correct be- havior, practice that behavior, and then receive feedback about their performance.
Behavior modeling
