Chapter 8: Onboarding And Training

Question 1

Learning organization

Answer 1

An organization skilled at creating, acquiring and transferring knowledge and at modifying its behaviour to reflect new knowledge and insights

Question 2

Employee on boarding (orientation)

Answer 2

A procedure for providing new employees with basic background information about the firm and the job

Question 3

Socialization

Answer 3

The ongoing process of instilling in a all employees the prevailing attitudes, standards, values , and patterns of behaviour that are expected by the organization

Question 4

Reality shock (cognitive dissonance)

Answer 4

The state that results from discrepancy between what the new employee expected from his or her new job and the realities of it

Question 5

Problems with orientation programs

Answer 5

• too much information is provided in short time which overwhelms new employees
• little or no orientation is provided which means employees must seek answers to questions that may rise
• information can be too broad

Question 6

Evaluation of orientation programs

Answer 6

They should be assessed to see how effective they are. Can be done in 3 ways

1. Employee reaction (feedback)
2. Socialization effects- see how the employees are doing and progressing
3. Cost/benefit analysis- weigh the costs of orientation against the benefits of it.

Question 7

Training

Answer 7

The process of teaching employees the basic skills/ competencies that they need to perform their jobs

Question 8

Three main learning sytles

Answer 8

Auditory
Visual
Kinaesthetic

Question 9

Auditory

Answer 9

Learning through talking and listening

Question 10

Visual

Answer 10

Learning through pictures and print

Question 11

Kinesthetic

Answer 11

Tactile learning through a whole-body experience

Question 12

Negligent training

Answer 12

Occurs when an employer fails to adequately train an employee who subsequently harms a third party

Question 13

5 Step Training process

Answer 13

1. Training needs analysis- asses training needs of employee and break down job in sub tasks to train person

Question 14

Task analysis

Answer 14

Identify the broad competencies and specific skilled required to perform job-related tasks

Question 15

Programmed learning

Answer 15

A systematic method for teaching job skills that’s involved present questions or facts, allowing the person to respond, and giving the learner immediate feedback on the accuracy of his or her answers

Question 16

Types of training

Answer 16

Classroom training
On the job training.
Apprenticeship training g(someone study’s the expert)
Job instruction training
Technology enabled training techniques (e-learning, audio visual techniques,

Question 17

Job instruction training

Answer 17

The listing of each jobs basic tasks along with key points to provide step-by step training for employees

Question 18

Video conferencing

Answer 18

Connecting two or more distant groups using audiovisual equipment

Question 19

Vestibule or simulated training

Answer 19

Training employees on special off-the-job equipment, as in airplane pilot training , whereby training costs and hazards can be reduced

Question 20

Electronic performance support systems(EPSS)

Answer 20

Computer-based job aids, or sets of computerized tools and displays, that automate training, documentation, and phone support

Question 21

Transfer of training

Answer 21

Application of the skills acquired during the training program into the work environment and the maintenance of these skills over time

Question 22

Controlled experimentation

Answer 22

Best method to use in evaluating a training program
- formal methods for testing effectiveness of training program, preferably with a control group and with tests before and after training

Question 23

Training effects to measure

Answer 23

1. Reaction - trainees reaction to program
2. Learning- did they learn
3. Behaviour - did their behaviour toward job change
4. Results

Question 24

Training for special purposes

Answer 24

Literacy 
Global business and diverse workforces
Customer service 
Teamwork
First-time supervisors /managers