Chapter 8: Onboarding And Training Flashcards
Learning organization
An organization skilled at creating, acquiring and transferring knowledge and at modifying its behaviour to reflect new knowledge and insights
Employee on boarding (orientation)
A procedure for providing new employees with basic background information about the firm and the job
Socialization
The ongoing process of instilling in a all employees the prevailing attitudes, standards, values , and patterns of behaviour that are expected by the organization
Reality shock (cognitive dissonance)
The state that results from discrepancy between what the new employee expected from his or her new job and the realities of it
Problems with orientation programs
- too much information is provided in short time which overwhelms new employees
- little or no orientation is provided which means employees must seek answers to questions that may rise
- information can be too broad
Evaluation of orientation programs
They should be assessed to see how effective they are. Can be done in 3 ways
- Employee reaction (feedback)
- Socialization effects- see how the employees are doing and progressing
- Cost/benefit analysis- weigh the costs of orientation against the benefits of it.
Training
The process of teaching employees the basic skills/ competencies that they need to perform their jobs
Three main learning sytles
Auditory
Visual
Kinaesthetic
Auditory
Learning through talking and listening
Visual
Learning through pictures and print
Kinesthetic
Tactile learning through a whole-body experience
Negligent training
Occurs when an employer fails to adequately train an employee who subsequently harms a third party
5 Step Training process
- Training needs analysis- asses training needs of employee and break down job in sub tasks to train person
Task analysis
Identify the broad competencies and specific skilled required to perform job-related tasks
Programmed learning
A systematic method for teaching job skills that’s involved present questions or facts, allowing the person to respond, and giving the learner immediate feedback on the accuracy of his or her answers
Types of training
Classroom training
On the job training.
Apprenticeship training g(someone study’s the expert)
Job instruction training
Technology enabled training techniques (e-learning, audio visual techniques,
Job instruction training
The listing of each jobs basic tasks along with key points to provide step-by step training for employees
Video conferencing
Connecting two or more distant groups using audiovisual equipment
Vestibule or simulated training
Training employees on special off-the-job equipment, as in airplane pilot training , whereby training costs and hazards can be reduced
Electronic performance support systems(EPSS)
Computer-based job aids, or sets of computerized tools and displays, that automate training, documentation, and phone support
Transfer of training
Application of the skills acquired during the training program into the work environment and the maintenance of these skills over time
Controlled experimentation
Best method to use in evaluating a training program
- formal methods for testing effectiveness of training program, preferably with a control group and with tests before and after training
Training effects to measure
- Reaction - trainees reaction to program
- Learning- did they learn
- Behaviour - did their behaviour toward job change
- Results
Training for special purposes
Literacy Global business and diverse workforces Customer service Teamwork First-time supervisors /managers
