Chapter 4

Question 1

Job

Answer 1

a group of related activities and duties, held by a single employee or a number of incumbents

Question 2

Position

Answer 2

the collection of tasks and responsibilities performed by one person

Question 3

Job analysis

Answer 3

the procedure for determining the tasks, duties, and responsibilities of each job, and the human attributes (in terms of knowledge, skills, and abilities)required to perform it.

Question 4

Uses of job analysis information

Answer 4

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Question 5

Six steps involved in job analysis

Answer 5

1. Relevant organization information is reviewed
2. Jobs are selected to be analyzed
3. Using one or more job analysis techniques , data are collected on job activities
4. The information collected in step 3 is then verified and modified , if required
5. Job descriptions and specifications are developed based on the verified information
6. The information is then communicated and updated on an as-needed basis.

Question 6

Relevant organization information is reviewed- organizational structure

Answer 6

the formal relationships among jobs in an organization

Question 7

Relevant organization information is reviewed– organization chart

Answer 7

a “snapshot” of the firm, depicting the organization’s structure in chart form at a particular point in time.

Question 8

Relevant organization information is reviewed– process chart-

Answer 8

a diagram showing the flow of inputs to and outputs form the job under study

Question 9

Selected jobs to be analyzed- job design-

Answer 9

the process of systematically organizing work into tasks that are required to perform a specific job .

Question 10

Selected jobs to be analyzed- work simplification

Answer 10

an approach to job design that involves assigning most of the administrative aspects of work (such as planning and organizing)to supervisors and mangers, while giving lower-level employees narrowly defined task to perform according to methods established and specified by management.

Question 11

Selected jobs to be analyzed- job enlargement

Answer 11

a technique to relieve monotony and boredom that involves assigningg workers additional tasks at the same level of responsibility to increase the number of tasks they have to perform

Question 12

Selected jobs to be analyzed-job rotation

Answer 12

technique to relieve monotony and employee boredom that involves systematically moving employees form one job to another.

Question 13

Selected jobs to be analyzed-job enrichment

Answer 13

any effort that makes an employee’s job more rewarding or satisfying by adding more meaningful tasks and duties

Question 14

Industrial engineering

Answer 14

a field of study concerned with analyzing work methods; making work cycles more efficient by modifying, combining, rearranging, or eliminating tasks; and establishing time standards.

Question 15

Collecting job analysis information - position analysis questionnaire (PAQ) -

Answer 15

a questionnaire used to collect quantifiable data concerning the duties and responsibilities of various jobs .

Question 16

Collecting job analysis information - functional job analysis (FJA)

Answer 16

a quantitative method for classifying jobs based on types and amounts of responsibility for data, people, and things. Performance standards and training requirements are also identified.

Question 17

Collecting job analysis information -diary/log

Answer 17

daily listings made by employees of every activity in which they engage, along with the time each activity takes.

Question 18

Collecting job analysis information – national occupational classification (NOC)

Answer 18

a reference tool for writing job descriptions and job specifications. Complied by the federal government, it contains comprehensive, standardized descriptions of about 40000 occupations and the requirements for each.

Question 19

Collecting job analysis information - occupation

Answer 19

a collection of jobs that share some or all of a set of main duties

Question 20

Writing job descriptions and job specifications – job description

Answer 20

a list of the duties, responsibilities, reporting relationships, and working conditions of a job– one product of a job analysis.

Question 21

Job summary–

Answer 21

described the general nature of the job, listing only its major functions or activities.

Question 22

• job specification

Answer 22

a list of the “ human requirements,” that is, the requisite knowledge, skills, and abilities needed to perform the job- another product of a job analysis.

Question 23

physical demands analysis

Answer 23

identification of the senses used and the type , frequency, and amount of physical effort involved In a job.

Question 24

Ergonomics

Answer 24

a interdisciplinary approach that seeks to integrate and accommodate the physical needs of workers into the design of jobs. It s aims to adapt the entire job system– the work, environment, machines, equipment, and processes– to match human characteristics.