CHAPTER 8: MANAGING PROJECT QUALITY Flashcards
1
Q
Activity Network Diagram
A
- show flow of project work
2
Q
AFFINITY DIAGRAM
A
- breaks down ideas, solutions, causes and project components
- groups them together with other similar ideas, components etc.
3
Q
BENCHMARKING
A
- compare 2 entities to measure similar performance
4
Q
CAUSE AND EFFECT DIAGRAM
A
- shows relationship between variables within a process
- how relationships contribute to inadequate quality
- help organize process and team opinion
- generate discussions on solution finding
5
Q
CHECKLIST
A
- list of important quality issues
- consulted to ensure work is completed according to quality policy
6
Q
CONTROL CHART
A
- quality control chart
- maps performance over time
7
Q
COMTROL QUALITY
A
- inspection driven process
- measures work results to confirm that the project is meeting quality standards
8
Q
COST OF CONFORMANCE
A
- costs to attain expected quality level
- cost of quality
9
Q
COST OF NON CONFORMANCE TO QUALITY
A
- Cost associated with not satisfying quality expectations
- Cost of poor quality
10
Q
COST BENEFITS ANALYSIS
A
- process to study the trade off between costs and the realized benefits of those costs
11
Q
DESIGN OF EXPERIMENTS
A
- statistical scenarios
- determine what variables will result in the best outcome
12
Q
EXTERNAL QA
A
- quality assurance provided to external customers of the project
13
Q
FLOWCHART
A
- illustrates how components in a system are related
- hel PT identify where quality issues may be present so that team can plan appropriate remedies
14
Q
INTERNAL QUALITY ASSURANCE
A
- QA provided to management and project team
15
Q
ISO
A
- International organization for Standardization
- independent, non- government
- international org
- sets standards and spec for products, services, systems to ensure quality, safety and efficiency
- instrumental in facilitating international trade
