CHAPTER 8: MANAGING PROJECT QUALITY Flashcards
1
Q
Activity Network Diagram
A
- show flow of project work
2
Q
AFFINITY DIAGRAM
A
- breaks down ideas, solutions, causes and project components
- groups them together with other similar ideas, components etc.
3
Q
BENCHMARKING
A
- compare 2 entities to measure similar performance
4
Q
CAUSE AND EFFECT DIAGRAM
A
- shows relationship between variables within a process
- how relationships contribute to inadequate quality
- help organize process and team opinion
- generate discussions on solution finding
5
Q
CHECKLIST
A
- list of important quality issues
- consulted to ensure work is completed according to quality policy
6
Q
CONTROL CHART
A
- quality control chart
- maps performance over time
7
Q
COMTROL QUALITY
A
- inspection driven process
- measures work results to confirm that the project is meeting quality standards
8
Q
COST OF CONFORMANCE
A
- costs to attain expected quality level
- cost of quality
9
Q
COST OF NON CONFORMANCE TO QUALITY
A
- Cost associated with not satisfying quality expectations
- Cost of poor quality
10
Q
COST BENEFITS ANALYSIS
A
- process to study the trade off between costs and the realized benefits of those costs
11
Q
DESIGN OF EXPERIMENTS
A
- statistical scenarios
- determine what variables will result in the best outcome
12
Q
EXTERNAL QA
A
- quality assurance provided to external customers of the project
13
Q
FLOWCHART
A
- illustrates how components in a system are related
- hel PT identify where quality issues may be present so that team can plan appropriate remedies
14
Q
INTERNAL QUALITY ASSURANCE
A
- QA provided to management and project team
15
Q
ISO
A
- International organization for Standardization
- independent, non- government
- international org
- sets standards and spec for products, services, systems to ensure quality, safety and efficiency
- instrumental in facilitating international trade
16
Q
MATRIX DIAGRAM
A
- data analysis table
- shows strength between variables and relationships in a matrix
17
Q
PARETO DIAGRAM
A
- histogram that illustrates ranks categories of failure within a project
18
Q
QUALITY
A
- degree of which a set of inherent characteristics fulfill quality requirements
- American Society for Quality
19
Q
QUALITY ASSURANCE
A
- management process
- defines quality system or quality policy a project must adhere to.
- aims to plan quality into the project rather than inspecting it into a deliverable
20
Q
QUALITY MANAGEMENT PLAN
A
- defines how project team will implement and fulfill the quality policy of the performing organization
21
Q
QUALITY METRICS
A
- operational definitions
- specify measurements and expected targets for quality and performance
22
Q
QUALITY PLANNING
A
- determine which quality standards are relevant
- determine best methods of adhering to them
23
Q
RULE OF SEVEN
A
- out of control
- 7 measurements of a control chart are on one side of the mean
24
Q
RUN CHART
A
- Quality control tool
- results of inspection in occurring order
- demonstrate results of process over time
- use trend analysis to predict when certain trends may emerge
25
Q
Scatter Diagram
A
- quality control tool
- tracks relationship between two variables over time
- related if close to diagonal line
26
Q
SEVEN BASIC QUALITY TOOLS
A
- used in quality planning and quality control
- cause and effect diagrams
- flowcharts
- checksheets
- Pareto Diagram
- Histogram
- Control chart
- Scatter Diagram
27
Q
STATISTICAL SAMPLING
A
- choose percentage of results at random
- e.g. 20 percent of all devices are selected to be checked for quality
28
Q
SYSTEM OR PROCESS FLOWCHARTS
A
- illustrate the flow of a process through a system
29
Q
TREE DIAGRAM
A
- shows hierarchies and decomposition of a solution, organization or project tea.
- e.g. wbs or org chart
30
Q
TREND ANALYSIS
A
- use past results to predict future performance
31
Q
WORK PERFORMANCE INFORMATION
A
- results of project work
- technical performance measures
- project status
- corrective action
- performance reports
