CHAPTER 10: MANAGING PROJECT COMMUNICATION Flashcards
1
Q
ACKNOWLEDGEMENT
A
- receiver signals message received
- not necessarily sign of agreement
2
Q
ACTIVE LISTENING
A
- receiver confirms message received
- through feedback, questions prompts for clarification etc.
3
Q
CHOICE OF MEDIA
A
- best modality that is relevant to the information being communicated
4
Q
COMMUNICATION ASSUMPTIONS
A
- comm issue that is believed to be true but hasn’t proven to be true
5
Q
COMMUNICATION BARRIER
A
- Anything that prohibits comm from.occuring
6
Q
COMMUNICATION CHANNELS FORMULA
A
- N(N-1)/2
- REVEALS TOTAL number of comm channels within a project
- N is number of identified SH
7
Q
COMMUNICATION CONSTRAINTS
A
- anything that limits options when it comes to com
- e.g. incompitable com.SW
8
Q
COMMUNICATIONS MP
A
- PM subsidiary plan
- defines SH who need spec info
- the person who will supply
- schedule and modality
9
Q
DECODER
A
- device that decides the message being received e.g. fax machine
10
Q
EFFECTIVE LISTENING
A
- receiver is involved b paying attention to visual cues and paralegal characteristics as well as asking questions
11
Q
ENCODER
A
- device that encoder the message being sent, e.g. fax machine
12
Q
FEEDBACK
A
- sender confirms that receiver understands the message by directly asking for a response, questions for clarification
13
Q
INFLUENCE/IMPACT GRID
A
- SH mapped on a grid based on influence over the project in relation to their influence on project execution
14
Q
INFORMATION PRESENTATION TOOLS
A
- SW package that helps present projects health through graphics, spread sheets and text
15
Q
INFORMATION RETRIEVAL SYSTEM
A
- system to store, archive and access PJ information quickly and effectively
16
Q
INTERACTIVE COMMUNICATION
A
- most common and most effective com approach
- two or more people exchange info
- e.g. status meetings, phone calls, video conferences
17
Q
LESSONS LEARNED
A
- docu of what did and did not work in the project implementation
- created throughout the project by the entire project team
- after completion they become part of OPA of the organization
18
Q
MEDIUM
A
- device or technologie that transports a message
19
Q
NOISE
A
- anything that interferes or disrupts a message
20
Q
NON VERBAL COMMUNICATION
A
- facial expressions, hand gestures and body language
- 55 percent of communication is non verbal
21
Q
PARALINGUAL COMMUNICATION
A
- pitch, tone, inflection of the senders voice
- affect the message being sent
22
Q
performance report
A
- Report that depicts how well a project is performing
- often based on EVM
- may include cost or schedule variants reports
23
Q
PROJECT PRESENTATIONS
A
- usefull technique to provide info yo cust, SH, project team and management
24
Q
PROJECT RECORDS
A
- all com are part of the OPA
- incl. Memo, emails, letters, faxes, minutes
25
Q
PROJECT REPORTS
A
- formal com on project activities, their status and conditions
26
Q
PULL COMMUNICATION
A
- com approach that pulls infor from central repository e.g database of information
- works well for large groups of SHs
- who want to access PJ info at their discretion
- e.g project web site
27
Q
PUSH COMMUNICATION
A
- pushes info from sender to receiver
- without acknowledgement that the info was received or understood
- letters, faxes, voice mails etc.
28
Q
RECEIVER
A
- person who receives the message
29
Q
SENDER
A
- person who sending the message
30
Q
SENDER-RECEIVER MODELS
A
- feedback loops and barriers to communication
31
Q
STAKEHOLDER NOTIFICATIONS
A
- notices to Stakeholders about resolved issues, approved changes, overall health of the project
32
Q
STATUS REVIEW MEETING
A
- regularly scheduled meeting to discuss status of project
- progress towards completing project scope statement
33
Q
TIME REPORTING SYSTEM
A
- system to record actual time to complete project activities
