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CAPM > CHAPTER 10: MANAGING PROJECT COMMUNICATION > Flashcards

CHAPTER 10: MANAGING PROJECT COMMUNICATION Flashcards

1
Q

ACKNOWLEDGEMENT

A
  • receiver signals message received
  • not necessarily sign of agreement
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2
Q

ACTIVE LISTENING

A
  • receiver confirms message received
  • through feedback, questions prompts for clarification etc.
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3
Q

CHOICE OF MEDIA

A
  • best modality that is relevant to the information being communicated
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4
Q

COMMUNICATION ASSUMPTIONS

A
  • comm issue that is believed to be true but hasn’t proven to be true
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5
Q

COMMUNICATION BARRIER

A
  • Anything that prohibits comm from.occuring
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6
Q

COMMUNICATION CHANNELS FORMULA

A
  • N(N-1)/2
  • REVEALS TOTAL number of comm channels within a project
  • N is number of identified SH
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7
Q

COMMUNICATION CONSTRAINTS

A
  • anything that limits options when it comes to com
  • e.g. incompitable com.SW
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8
Q

COMMUNICATIONS MP

A
  • PM subsidiary plan
  • defines SH who need spec info
  • the person who will supply
  • schedule and modality
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9
Q

DECODER

A
  • device that decides the message being received e.g. fax machine
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10
Q

EFFECTIVE LISTENING

A
  • receiver is involved b paying attention to visual cues and paralegal characteristics as well as asking questions
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11
Q

ENCODER

A
  • device that encoder the message being sent, e.g. fax machine
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12
Q

FEEDBACK

A
  • sender confirms that receiver understands the message by directly asking for a response, questions for clarification
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13
Q

INFLUENCE/IMPACT GRID

A
  • SH mapped on a grid based on influence over the project in relation to their influence on project execution
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14
Q

INFORMATION PRESENTATION TOOLS

A
  • SW package that helps present projects health through graphics, spread sheets and text
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15
Q

INFORMATION RETRIEVAL SYSTEM

A
  • system to store, archive and access PJ information quickly and effectively
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16
Q

INTERACTIVE COMMUNICATION

A
  • most common and most effective com approach
  • two or more people exchange info
  • e.g. status meetings, phone calls, video conferences
17
Q

LESSONS LEARNED

A
  • docu of what did and did not work in the project implementation
  • created throughout the project by the entire project team
  • after completion they become part of OPA of the organization
18
Q

MEDIUM

A
  • device or technologie that transports a message
19
Q

NOISE

A
  • anything that interferes or disrupts a message
20
Q

NON VERBAL COMMUNICATION

A
  • facial expressions, hand gestures and body language
  • 55 percent of communication is non verbal
21
Q

PARALINGUAL COMMUNICATION

A
  • pitch, tone, inflection of the senders voice
  • affect the message being sent
22
Q

performance report

A
  • Report that depicts how well a project is performing
  • often based on EVM
  • may include cost or schedule variants reports
23
Q

PROJECT PRESENTATIONS

A
  • usefull technique to provide info yo cust, SH, project team and management
24
Q

PROJECT RECORDS

A
  • all com are part of the OPA
  • incl. Memo, emails, letters, faxes, minutes
25
Q

PROJECT REPORTS

A
  • formal com on project activities, their status and conditions
26
Q

PULL COMMUNICATION

A
  • com approach that pulls infor from central repository e.g database of information
  • works well for large groups of SHs
  • who want to access PJ info at their discretion
  • e.g project web site
27
Q

PUSH COMMUNICATION

A
  • pushes info from sender to receiver
  • without acknowledgement that the info was received or understood
  • letters, faxes, voice mails etc.
28
Q

RECEIVER

A
  • person who receives the message
29
Q

SENDER

A
  • person who sending the message
30
Q

SENDER-RECEIVER MODELS

A
  • feedback loops and barriers to communication
31
Q

STAKEHOLDER NOTIFICATIONS

A
  • notices to Stakeholders about resolved issues, approved changes, overall health of the project
32
Q

STATUS REVIEW MEETING

A
  • regularly scheduled meeting to discuss status of project
  • progress towards completing project scope statement
33
Q

TIME REPORTING SYSTEM

A
  • system to record actual time to complete project activities

CAPM (9 decks)

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