Chapter 8: Empathy

Question 1

Situational attributions?

Answer 1

Upon observing a person who is angry, you interpret this to mean that he or she is having a bad day or experiencing a difficult circumstance.

Question 2

Dispositional attributions?

Answer 2

Upon observing a person who is angry, you believe that it is a result of his or her underlying personality and subsequently label that person as an asshole or a jerk.

Question 3

I am other-focused when interacting with stakeholders. I develop competence across the following four core dimensions of empathy.

Answer 3

1. Understanding stakeholders and view things from their perspective
2. Concern about how stakeholders feel
3. A focus on serving stakeholders and solving their problems
4. Deep listening