Chapter 8: Emotional Intelligence Flashcards
1
Q
with emotional intelligence, it refers to a persons ability to do 3 things:
A
- perceive emotions in the self of others
- understand the meaning of these emotions
- reflectively regulate one’s emotions so as to promote emotional and intellectual growth
2
Q
emotions
A
intense feelings that are directed at someone or something
3
Q
mood
A
temporary state of mind or feeling, an emotional state, pos/neg valence
4
Q
emotions and rational thinking
A
emotions are critical to rational thinking
5
Q
emotional contagion
A
process by which ppl’s emotions are caused by the emotions of others
6
Q
emotional dissonance
A
tension b/w displayed and true emotions
7
Q
EI diagram #1 (top left)
A
self awareness (self)
8
Q
EI diagram #2 (top right)
A
social awareness (others)
9
Q
EI diagram #3 (bottom left)
A
self mgmt (actions)
10
Q
EI diagram #4 (bottom right)
A
social skills (actions)
