Chapter 14: Teamwork

Question 1

teams

Answer 1

building blocks of organizational structure

Question 2

linking pin concept

Answer 2

reporting status: who each manager reports to

Question 3

work teams

Answer 3

teams that make or do things like manufacture, assemble, sell, or provide service

Question 4

project and development teams

Answer 4

long term projects, disband after reaching goal

Question 5

parallel teams

Answer 5

temporary teams that operate separate from regular work

Question 6

management teams

Answer 6

coordinate and provide direction to subordinates

Question 7

transnational teams

Answer 7

multinational members across countries

Question 8

virtual teams

Answer 8

physically dispersed and mostly communicate electronically

Question 9

traditional self managed teams

Answer 9

groups that have no managerial responsibilities

Question 10

self managed teams

Answer 10

autonomous work groups in which workers are trained to do all or most of the jobs in a unit and make decisions previously made by frontline supervisors

Question 11

autonomous self managed teams

Answer 11

groups that control decisions about and execution of a complete range of tasks

Question 12

group

Answer 12

small group of ppl with complementary skills committed to a common purpose, goal, and approach for which everyone is mutually accountable

Question 13

committee

Answer 13

a formal group of ppl selected or appointed to perform a function for the organization. usually defied in the the org.’s by-laws

Question 14

command committee

Answer 14

formal group of individuals who meet regularly under the guidance of their supervisor to discuss organizational related matters

Question 15

task force

Answer 15

a group experts selected or appointed to solve a specific problem, or to accomplish a specific objective: disbands after task has been completed

Question 16

blue ribbon task force

Answer 16

group of exceptionally qualified and experienced ppl appointed to investigate, study, or analyze a given questions

Question 17

whats are 3 examples of a blue ribbon task force

Answer 17

former CEOs of Fortune 500 companies, former University Presidents, former Presidents of Countries

Question 18

what sound do u want to remember for the stages of group development?

Answer 18

“-orming”

Question 19

what’re the four stages of group development

Answer 19

forming, storming, norming, performing

Question 20

forming in group development (stage 1)

Answer 20

group members attempt to lay the ground rules for what types of behavior are acceptable

Question 21

storming in group development (stage 2)

Answer 21

hostilities and conflicts arise, ppl jockey for positions of power and status

Question 22

norming in group development (stage 3)

Answer 22

group members agree on their shared goals, norms and closer relationships develop

Question 23

performing in group development (stage 4)

Answer 23

the group channels its energies into performing its tasks

Question 24

three aspects to team effectiveness

Answer 24

productivity, satisfaction, commitment

Question 25

team productivity

Answer 25

output of the team meets or exceeds the standards of quantity and quality expected by the customers, inside and outside the organization, who receive the team’s goods or services

Question 26

member satisfaction

Answer 26

team members realize satisfaction of their personal needs

Question 27

member commitment

Answer 27

team members remain committed to working together again: team doesn’t burnout and disintegrate after a grueling project….potential for more success in future

Question 28

social loafing

Answer 28

members who work less when in a group

Question 29

social facilitation effect

Answer 29

working harder in groups than when alone

Question 30

norms

Answer 30

shared beliefs about how ppl should think and behave

Question 31

roles

Answer 31

sets of expectations for how different individuals should behave

Question 32

task specialist

Answer 32

advanced job related skills and abilities

Question 33

team maintenance role

Answer 33

develops and maintains team harmony

Question 34

cohesiveness

Answer 34

extent of a group is attractive to members, want to remain in group, members influence one another

Question 35

gatekeepers

Answer 35

informs group of important developments

Question 36

managing outward…three actions

Answer 36

informing, parading, probing

Question 37

informing

Answer 37

team strategy that entails making decisions w/ the team and then informing outsiders of its intentions

Question 38

parading

Answer 38

team strategy that entails simultaneously emphasizing internal team building and achieving external visibility

Question 39

probing

Answer 39

team strategy that requires team members to interact frequently w/ outsiders, diagnose their needs, and experiment w/ solutions

Question 40

avoidance

Answer 40

ignore problem or de-emphasize the disagreement

Question 41

accommodation

Answer 41

cooperation by one party but no assertiveness

Question 42

compromise

Answer 42

moderate attention to both parties’ concerns

Question 43

competing

Answer 43

strong focus on own goals, little concern for the others

Question 44

collaboration

Answer 44

emphasizing cooperation and assertiveness, maximize satisfaction

Question 45

mediators

Answer 45

third party individuals who intervene to help settle conflict