Chapter 8 Flashcards
True or False? Be the early 1980s, hardware and software for PCs were standardized in most organizations.
False
True or False? The larger the number of incompatible software packages an organization owns, the greater the cost to train and retrain workers.
True
________ are an attempt to strike a reasonable balance between “select only this product” and “buy anything you want.”
product standards
True or False? In order to avoid bias and favourites, product evaluation and selection decisions are usually made by user support staff working alone, independent of other workers.
False
______ adopted by organizations often describe how users are permitted to use technology, what users are not allowed to do, and the consequences or penalties for unauthorized or illegal use.
acceptable use policies
______ copies of new software applications may have limited features or operate for a finite trial period, and are used to evaluate products.
trial, evaluation, demonstration
True or False? Industry-standard technology products are those selected by a panel of industry experts for use in most organizations.
False
True or False? As a general rule, dominance in the software industry does not change over time; the best-selling products in the early 1980s are still the best selling products today.
False
A(n) ____ is an objective test or measurement used to evaluate the speed, capacity, capabilities, or productivity of competing technology products.
benchmark
Which of the following product evaluation methods uses several criteria of predefined importance to arrive at a numerical summary score for each competing product?
a. industry-standard method
b. benchmark method
c. subjective criteria method
d. weighted-point method
d. weighted-point method
A(n) _____ is a purchasing procedure that invites competing vendors of products and services to submit proposals and prices for technology that meets specified requirements.
request for proposal (RFP)
When support staff select office productivity software such as word processors or spreadsheets, they often use which decision strategy?
a. weighted-point evaluations
b. industry-standard product
c. request for proposals
d. benchmarks
b. industry-standard product
Which of the following letter sequences represents the order of steps in the request for proposal process? (A) send RFP to vendors, (B) develop product specification, (C) evaluate RFP responses against criteria, and (D) define selection criteria
a. A - B - C - D
d. B - D - A - C
c. D - A - C - B
d. A - D - B - C
d. B - D - A - C
_______ are selection criteria that are neither measurable nor repeatable in an evaluation of competing technology products and services.
subjective criteria
True or False? A benchmark test of competing products is designing to use objective evaluation criteria instead of an evaluator’s personal opinions.
True
