Chapter 5

Question 1

True or false? Most hardware problems are the result of component failures due to incorrect voltages in a PC.

Answer 1

false

Question 2

During _____, a computer system is operated nonstop for a 48- to 72- hour period to give marginal components a chance to fail.

Answer 2

a burn-in test

Question 3

Hardware problems are most likely to occur:

a. at the time a component is purchased and installed
b. when the component becomes obsolete
c. after the warranty period has expired
d. never, hardware problems are almost nonexistent today

Answer 3

a. at the time a component is purchased and installed

Question 4

True or false? Plug and Play - compatible hardware guarantees that users will not experience installation problems with new upgraded hardware.

Answer 4

false

Question 5

Which of the following hardware devices is most likely to fail during the operation of a computer system?

a. CPU
b. memory
c. hard disk
d. peripheral adapter card

Answer 5

c. hard disk

Question 6

A mismatch between the type of printer connected to a system and the installed software printer driver is an example of a :

a. design problem
b. conflict
c. bug
d. configuration problem

Answer 6

d. configuration problem

Question 7

A (n) ____ is a situation in which two software packages use resources in different and incompatible ways.

Answer 7

conflict

Question 8

True or false? By the time a software package has gone through extensive testing and quality assurance, all the bugs have generally been eliminated.

Answer 8

false

Question 9

A substantially rewritten software package that contains new features is called a(n):

a. update
b. patch
c. new release
d. new version

Answer 9

d. new version

Question 10

A procedure or method to accomplish the same result as a feature that does not work due to a bug or other malfunction is called a(n) ______.

Answer 10

workaround

Question 11

True or false? A tablet PC that operates at some level, but not as efficiently as it should, is called vaporware.

Answer 11

false

Question 12

True or false? One difference between end-users and computer professionals is that the latter do not make mistakes while using technology.

Answer 12

false

Question 13

Performance problems in a PC are usually due to:

a. hardware problems
b. software problems
c. both hardware and software problems
d. neither hardware nor software problems

Answer 13

c. both hardware and software problems

Question 14

True or false? Freeware and shareware may cause compatibility problems when installed because they may not be tested as extensively as commercial software.

Answer 14

true

Question 15

________ is a tendency among users to want to get a new hardware device or software application operational without reading the installation documents,

Answer 15

quick start behaviour

Question 16

List three strategies for dealing with users who forget important information.

Answer 16

Written reminder note.
Save password in operating system reference sheet.
Script.
Checklist.

Question 17

True or false? Freeware and open source are two ways of referring to the same kinds of software.

Answer 17

false

Question 18

A revision to a software application that contains a collection of patches to fix documented problems with the program is called:

a. donationware
b. a new release
c. freeware
d. a service pack

Answer 18

d. a service pack

Question 19

Computer components that cannot operate together in the same system are said to:

a. incompatible
b. a bug
c. shareware
d. malware

Answer 19

a. incompatible

Question 20

_______ is a feature of an operating system or application program that periodically checks a vendor’s website for modifications that can be downloaded and installed in a user’s system.

Answer 20

automatic update

Question 21

A(n)______ is a database of hardware and software configuration information collected into one large file in a Windows system.

Answer 21

registry

Question 22

A backup copy of the configuration of a PC, which a user can revert to if a problem arises due to the installation of a new peripheral or software installation is called a(n) ______

a. restore point
b. automatic update
c. reboot DVD
d. recover image

Answer 22

a. restore point