Chapter 5 Flashcards

1
Q

True or false? Most hardware problems are the result of component failures due to incorrect voltages in a PC.

A

false

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2
Q

During _____, a computer system is operated nonstop for a 48- to 72- hour period to give marginal components a chance to fail.

A

a burn-in test

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3
Q

Hardware problems are most likely to occur:

a. at the time a component is purchased and installed
b. when the component becomes obsolete
c. after the warranty period has expired
d. never, hardware problems are almost nonexistent today

A

a. at the time a component is purchased and installed

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4
Q

True or false? Plug and Play - compatible hardware guarantees that users will not experience installation problems with new upgraded hardware.

A

false

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5
Q

Which of the following hardware devices is most likely to fail during the operation of a computer system?

a. CPU
b. memory
c. hard disk
d. peripheral adapter card

A

c. hard disk

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6
Q

A mismatch between the type of printer connected to a system and the installed software printer driver is an example of a :

a. design problem
b. conflict
c. bug
d. configuration problem

A

d. configuration problem

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7
Q

A (n) ____ is a situation in which two software packages use resources in different and incompatible ways.

A

conflict

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8
Q

True or false? By the time a software package has gone through extensive testing and quality assurance, all the bugs have generally been eliminated.

A

false

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9
Q

A substantially rewritten software package that contains new features is called a(n):

a. update
b. patch
c. new release
d. new version

A

d. new version

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10
Q

A procedure or method to accomplish the same result as a feature that does not work due to a bug or other malfunction is called a(n) ______.

A

workaround

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11
Q

True or false? A tablet PC that operates at some level, but not as efficiently as it should, is called vaporware.

A

false

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12
Q

True or false? One difference between end-users and computer professionals is that the latter do not make mistakes while using technology.

A

false

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13
Q

Performance problems in a PC are usually due to:

a. hardware problems
b. software problems
c. both hardware and software problems
d. neither hardware nor software problems

A

c. both hardware and software problems

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14
Q

True or false? Freeware and shareware may cause compatibility problems when installed because they may not be tested as extensively as commercial software.

A

true

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15
Q

________ is a tendency among users to want to get a new hardware device or software application operational without reading the installation documents,

A

quick start behaviour

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16
Q

List three strategies for dealing with users who forget important information.

A

Written reminder note.
Save password in operating system reference sheet.
Script.
Checklist.

17
Q

True or false? Freeware and open source are two ways of referring to the same kinds of software.

A

false

18
Q

A revision to a software application that contains a collection of patches to fix documented problems with the program is called:

a. donationware
b. a new release
c. freeware
d. a service pack

A

d. a service pack

19
Q

Computer components that cannot operate together in the same system are said to:

a. incompatible
b. a bug
c. shareware
d. malware

A

a. incompatible

20
Q

_______ is a feature of an operating system or application program that periodically checks a vendor’s website for modifications that can be downloaded and installed in a user’s system.

A

automatic update

21
Q

A(n)______ is a database of hardware and software configuration information collected into one large file in a Windows system.

A

registry

22
Q

A backup copy of the configuration of a PC, which a user can revert to if a problem arises due to the installation of a new peripheral or software installation is called a(n) ______

a. restore point
b. automatic update
c. reboot DVD
d. recover image

A

a. restore point