Chapter 8,9,10

Question 1

How to write a resume

Answer 1

1. Keep it short
2. Be clear and detailed
3. Explain what you can do for the company

Question 2

Tips to focus on when building a resume (content)

Answer 2

1. Education background
2. Awards
3. Interests
4. Affiliations
5. Volunteer programs

Question 3

Content of resume

Answer 3

1. Describe briefly when needed
2. Use scales to describe your skills
3. Be honest
4. Sell yourself
5. Have a LinkedIn account

Question 4

Job application email format

Answer 4

1. Receiver’s email
2. Subject
3. Salutation- (Mr or Mrs)
4. Proper paragraphing
5. Signature (closure)

Question 5

Basic telephone skills

Answer 5

1. word choice
2. simple words work
3. hard choice of words could intimidate customers
4. slow pacing and clear tone of voice

Question 6

Elements of negotiations

Answer 6

1. Needs and interest
2. BATNA- (Best alternative to a negotiated meeting)
3. economics

Question 7

Skills and tips during a negotiation

Answer 7

1. Active listening skills
2. Problem solving skills
3. Persuasive skills
4. Communication skills
5. Maintaining professionalism and control your emotions
6. Be patient and respectful

Question 8

Negotiation tactics

Answer 8

1. Small talk
2. Anchoring
3. Ingratiation- try to be likeable and relatable
4. Diagnostic questions
5. Reframing
6. Making a concession