Chapter 4,5,6,7

Question 1

How to make your presentation attractive?

Answer 1

1. Words and images
2. Equipment & room
3. Feedback
4. Humour
5. Background knowledge of the topic (audience interest)

Question 2

3 key parts when presenting

Answer 2

1. tone
2. pitch
3. pacing

Question 3

10 characteristics of people during a meeting

Answer 3

1. Monopolizer- constantly talks
2. Tangent talker- talking about something off topics
3. Devil’s advocate- Always wants to argue
4. Cynic- Always against everything
5. Fence sitter- Unable to make decisions
6. Pandora’s box opener- talks about personal and sensitive topics
7. Robots- computer, phones or any technology (PDA’s)
8. Brown Noser- just agrees to whoever has the best ideas
9. Attacker - challenging everyone with vigor
10. Joker- always jokes around

Question 4

How to make emails look appropriate?

Answer 4

1. Be professional- avoid inappropriate languages
2. Apologise- when it is needed
3. Be thankful- always say your thanks after a reply
4. Don’t be rude- use appropriate manners
5. Don’t offend anyone- don’t talk about sensitive matter
6. Have a close remark- always keep them updated
7. Get their names- don’t say “to whoever it may concern”
8. Avoid using all caps

Question 5

Checklist for an email

Answer 5

1. Choose a clear subject line
2. Begin with a greeting
3. State your purpose
4. End with a signature
5. Proofread

Question 6

Types of reports

Answer 6

1. Short reports- justification, progress, and periodic report
2. Formal short report- attachments are included if it interests the reader
3. Letter report- intended for readers outside of the organisation
4. Memorandum report- used for routine and information about a special issue or problem. Information for decision making