Chapter 1,2,3

Question 1

What is communication?

Answer 1

It is the process of transferring information from a sender to a receiver through the use of a medium

Question 2

2 basic forms of communication

Answer 2

Verbal- uses language to communicate
Non-verbal- wordless messages (body language, facial expression)

Question 3

Proximity

Answer 3

1. Gender
2. Culture
3. Status
4. Personality
5. Age
6. Situation

Question 4

Paraverbal

Answer 4

A message can have different meaning through changes of tone, pitch and pacing of our voices. It is how we say things not what we say

Question 5

Intra and Interpersonal

Answer 5

Intrapersonal- voices within us
Interpersonal- communicate our ideas, thoughts, and feelings to another person

Question 6

Types of communication barriers

Answer 6

1. Psychological
   - emotional= biases
   -perceptual= experience
   selectivity= flow of information
2. Semantic- choice of words
3. Language- dialects, accents, slangs, jargons
4. Physical- noise disruption, physical surroundings,
   environment
5. Cultural- different cultural background, beliefs and values.

Question 7

Communication flow in groups

Answer 7

1. Formal- computerised information system (data)
2. Informal- conversations (hanging out)

Question 8

Leadership roles

Answer 8

1. Autocratic- directs and controls all activities without involving any parties when making decisions.
2. Paternalistic- employees are listened to, but the leader always make the final decision
3. Democratic- the leader serves as a mediator and facilitator, they involve everyone when making their final decision
4. Laissez-faire- very little guidance and provide complete freedom for their employees to make decisions.