Chapter 8

Question 1

Define quality

Answer 1

Quality is defined as the degree to which the project fulfills requirements.

Question 2

Define quality management

Answer 2

Quality management includes creating and following organizational Policies and procedures and tailoring them to ensure the project also meets the needs of the customer

Quality management includes the processes of plan quality management, manage quality, and control quality.

Question 3

Grade

Answer 3

Category assigned to deliverables having the same function but different technical characteristics

Question 4

Define marginal analysis

Answer 4

And analysis focused on finding the point at which the benefits or revenue to be received from improving quality equals the incremental cost to achieve that quality. Sometimes added attention to something such as quality does not produce added value. When that point is reached, you should start trying to improve quality.

Question 5

Gold plating

Answer 5

Gold plating refers to giving the customer extras. Extra functionality higher quality components extra scope or better performance.

Question 6

Design of experiments (DOE)

Answer 6

Identify which variables have the most influence on the overall outcome

Question 7

Deming

Answer 7

85% of risk is due to management