Chapter 8

Question 1

Which statement should be included in an employee​ handbook?

A. Employees will not be fired without just cause.
B. This handbook constitutes a binding contract between the company and the employee.
C. The company will not retaliate against employees who raise concerns about important issues in the workplace.
D. Employees earn tenure after the end of the probationary period.
E. All employment is on an​ at-will basis.

Answer 1

All employment is on an​ at-will basis.

Question 2

Immediately after​ orientation, new employees should undergo​ _______.

Answer 2

training

Question 3

Rapid​ Production, Inc. hired​ Ray, who claimed to have experience in welding.​ Rapid’s busy HR department did not have time to check​ Ray’s references and verify the skills and experience claimed on his application. Believing Ray to be an experienced​ welder, his supervisor showed Ray his workstation and the product he was use to​ weld, and left him on his own. On his third day on the​ job, Ray caused an accident that resulted in minor injuries to two of his coworkers. Rapid Production is at risk of being found liable for?

Answer 3

Negligent training

Question 4

What type of training makes use of a master craftsperson who teaches people to become skilled​ workers?

Answer 4

Apprenticeship training

Question 5

Supervisors at Magnificent Manufacturing coach their​ employees, quickly assign them to the production​ line, and have them run the machines with guidance from the more senior employees. Which type of training is Magnificent Manufacturing​ employing?

Answer 5

On-the job training

Question 6

Maya has a large group of employees that she needs to train on the features of the new product. What would be the simplest and quickest way to provide this​ training?

Answer 6

Lecturing

Question 7

Which of the following is NOT a main goal of employee​ orientation?

A. To ensure that all contracts are signed
B. To socialize the person into the company culture
C. To welcome the new employee
D. To provide understanding of the organization
E. To provide basic information to function effectively

Answer 7

To ensure that all contracts are signed

Question 8

What is often the hardest part of organizational change?

Answer 8

Overcoming employee resistance

Question 9

Which of the following represents the skills provided by the employer that allow employees to successfully accomplish their​ job?
A. Orientation
B. Training
C. Strategic planning
D. Onboarding
E. ADDIE

Answer 9

Training

Question 10

Which of the following is the process used to provide new employees with information they need to do their jobs and create emotional attachment and engagement in the​ firm?
A. Strategic training
B. Reviewing the employee handbook
C. Engagement
D. Onboarding
E. Training

Answer 10

Onboarding

Question 11

Inadequate training can expose an employer to liability for​ _______.

Answer 11

negligent training

Question 12

According to the ADDIE training process​ model, providing training for targeted employees happens in what​ phase?

Answer 12

Implementation

Question 13

A method of training employees to complete different tasks or jobs other than their own in order to facilitate flexibility and job rotation is known as​ _______.

Answer 13

Cross training

Question 14

Sun is going to spend her first week working in customer​ service, her second week in​ production, and the following weeks in​ finance, human​ resources, and marketing. Which type of management development is​ Sun’s company​ providing?

Answer 14

Job rotation

Question 15

Never-Wet Basement Company is developing objectives for its new training program and needs to decide how to best deliver the training.​ Never-Wet Basement Company has reached the​ _______ step in the ADDIE process.

Answer 15

design