Chapter 8 Flashcards
The process of letting another person know what you think, feel, or want. It is one of the important ways you let yourself be known by others
Self-disclosure
Involves disclosure of non-threatening information, such as your age, your favorite food, or where you went to school. This is information that others could acquire in some way other than by your telling them
Self-description
The ability to recognize and understand your moods, emotions, and drives, as well as their effect on others
Self-awareness
The unimpeded operation of one’s true or core self in one’s daily interactions with others
Authenticity
The word Johari is a combination of the first names of the model’s originators: Joseph Luft and Harry Ingham. This communication model takes into consideration that there is some information you know about yourself and other information you are not yet aware of
Johari Window
The area of the Johari Window that represents your “public” or “awareness” area. This section contains information about you that both you and others know and includes information that you do not mind admitting about yourself
Open area
The pane of the Johari Window that contains information about yourself that others know but you are not aware of. Others may see you as aloof and stuffy, whereas you view yourself as open and friendly
Blind area
The pane of the Johari Window that contains information about you that you know but others do not. This pane is made up of all those private feelings, needs, and past experiences that you prefer to keep to yourself
Hidden area
The area of the Johari Window made up of things unknown to you and others. Because you, and others, can never be known completely, this area never completely disappears
Unknown area
With this approach, employees are rated by persons who have had opportunities to observe their performance. The person who completes the feedback form may be the immediate boss, coworkers, team members, and, in some cases, even customers, clients, or patients
360-degree feedback
The process of replaying an incident over and over in our minds
Rumination
A form of self-disclosure that helps another person look at his or her own behavior without putting that individual on the defensive
Constructive criticism
A type of discussion that stimulates ideas and shared meaning
Meaningful dialogue
The building block of all successful relationships with coworkers, customers, family members, and friends
Trust
A research tool that measures the level of trust, pride, and camaraderie within the workplace
Trust Index
