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Conflict Management > Chapter 3 & 4 > Flashcards

Chapter 3 & 4 Flashcards

1
Q

The result of messages (from a wide array of sources) introduced into our subconscious from an early age. Many of the prejudices that are deeply held in our unconscious mind influence how we act toward one another

A

Unconscious bias

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2
Q

Intentionally matching the communication style of the person you are meeting with

A

Mirroring

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3
Q

The patterns of behavior that others can observe

A

Communication style

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4
Q

This bias is most likely to surface when you are talking to a person who has a communication style very different from your own

A

Communication-style bias

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5
Q

A unique pattern of enduring thoughts, feelings, and actions that characterize a person

A

Personality

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6
Q

The tendency to display a “take-charge” attitude

A

Dominance

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7
Q

Every person falls somewhere on a continuum ranging from low dominance to high dominance

A

Dominance continuum

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8
Q

Characterizes the extent to which a person is friendly and expresses feelings openly

A

Sociability continuum

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9
Q

The tendency to seek and enjoy social relationships

A

Sociability

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10
Q

A model that helps you identify your most preferred style

A

Communication style model

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11
Q

A style of communication that combines high sociability and high dominance

A

Emotive style

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12
Q

A communication style that combines high dominance and low sociability

A

Directive style

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13
Q

A type of communication style that features a combination of low dominance and low sociability

A

Reflective style

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14
Q

A type of communication that combines low dominance and high sociability

A

Supportive style

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15
Q

An indicator of communication style, such as a person who is either moderately or strongly dominant

A

Intensity zones

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16
Q

Characterized by a high degree of intensity and rigidity. It can also be labeled the “danger” zone

A

Excess zone

17
Q

Acting in ways that earn other people’s approval of our behavior

A

Versatility

18
Q

The deliberate attempt to change or alter your style to meet the needs of another person

A

Style flexing

19
Q

Characterized by the relationship between a person’s self-efficacy and self-respect

A

Self-esteem

20
Q

The learned expectation of success

A

Self-efficacy

21
Q

What you think and feel about yourself

A

Self-respect

22
Q

The bundle of facts, opinions, beliefs, and perceptions about yourself that are present in your life every moment of every day

A

Self-concept

23
Q

A branch of psychology concerned with the course and causes of developmental changes over a person’s lifetime

A

Developmental psychology

24
Q

People who maintain an external locus of control believe that their lives are almost totally controlled by outside forces and that they bear little personal responsibility for what happens to them

A

External locus of control

25
Q

People who believe they are largely responsible for what happens to them maintain an internal locus of control. They make decisions for their own reasons based on their standards of what is right and wrong

A

Internal locus of control

26
Q

Any naturally recurring pattern of thought, feeling, or behavior that an be productively applied

A

Talent

27
Q

The ability to consistently, almost perfectly perform an activity; you can see yourself doing it repeatedly, happily, and successfully

A

Strength

28
Q

Someone who develops another person through tutoring, coaching, and guidance

A

Mentor

29
Q

A collection of people you draw lessons from

A

Composite mentor

30
Q

Provides you with a way to harness the power of the mind and imagination to succeed at something

A

Guided imagery

31
Q

Forming a mental picture of something

A

Visualize

32
Q

Takes place in the privacy of your mind. It can be rational and productive, or it can be irrational and disruptive

A

Self-talk

33
Q

Negative thoughts that take place in your internal conversation

A

Inner critic

Conflict Management (4 decks)

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