Chapter 8 Flashcards
1
Q
What is training?
A
Training is a systematic acquisition of skills, rules, concepts, or attitudes that improve performance.
2
Q
How much is spent by an organization on employee training? (average)
A
- $51.4 Billion
- 2% of payrolls
- $955 per employee
3
Q
What is organization Analysis
A
Organization analysis are factors that facilitate or inhibit training effectiveness
Organizational Climate
- Employee readiness (e.g., attitudes, time, commitment)
- Management support
Resource Analysis
• Do we have the funding/resources to train effectively
4
Q
What is Task analysis?
A
A task analysis identifies how tasks are learned
- Expected at time-of-hire ?
- Easily taught on-the-job ?
- Current training program ?
- No training?
5
Q
What is person Analysis
A
• Performance appraisal scores
Low scores indicate needed areas of improvement
- Surveys (e.g., in what areas do employees think they should improve?)
- Interviews
- Skill and knowledge tests
- Critical incidents (e.g., for poor performances prescribe training area
6
Q
What factors motivate employees to train?
A
Required
- Track attendance
- Voluntary – On the clock – Make it seem necessary – Make training interesting – Focus on core competencies – Increase employee buy-in (give a choice in topic; let them help develop) – Provide incentives (food, certificates, college credit, pay increase) – Reduce associated stress (work release/ reduction?)
7
Q
What is job rotation?
A
- Learning through cross-training
- learning various roles in an organization prevents boredom from repetitive task-oriented jobs.
8
Q
What is observational learning?
A
- Learning by modeling/ watching others
- experienced employees are good coaches
- not all employees are good coaches.
