Chapter 5

Question 1

Why are evaluations important?

Answer 1

• Are used to make personnel decision such as firing, raises, demotions etc
• they are used for development purpose and documentation (ex before laying workers off)
• Also used for research

Question 2

What is 360 Degree feedback

Answer 2

Also called Multisource feedback

• it is a method of performance appraisal in which multiple raters at various levels of the organization evaluate a target employee
• 4-10 rators
  
  • they can give him feedback as well within 6 weeks of evaluations
• 15 min to complete

Question 3

Who is the most common source of performance appraisal ratings?

Answer 3

Direct Supervisor

Question 4

What is the difference between a supervisor and peer feedback?

Answer 4

• The supervisor only sees the end result and commonly used
• Peers are valid but lenient
  
  • see behavior leading to output

Question 5

Performance Appraise

What are secret shoppers?

Answer 5

They are a form of customer undercover whose purpose is to evaluate the employees or service provided by the employee.

Question 6

Performance Appraise

What are paired comparisons?

Answer 6

Paired comparisons are the comparison of each employee with every other employee

• the more employees the more costly and time consuming it is

Question 7

Performance Appraise

What are forced distributions?

Answer 7

Raters are instructed to “force” a designated proportion of ratees into five to seven categories.

• DR. CdC explained to us how some people are paid/given bonuses based on these categories, but if you’re the last person you may not get a lot of money because most have been given to the first candidate, regardless if you are better than them.

Question 8

Performance Appraise

What is forced choice rating?

Answer 8

Raters are asked to choose two items from a group of four that best describe the selected person to rate. All four descriptions appear to be favorable however only two are weighted to be good discriminators between effective and ineffective performers.

• the purpose of this is to reduce bias or distortion of the raters
• a drawback to this is that raters don’t like it because they feel like they have no control.

Question 9

When is the best day to terminate?

Answer 9

When an employee has broken a rule!