Chapter 8 Flashcards
What are the performance standards?
- strategic relevance
- criterion deficiency
- criterion contamination
- reliability
manager and/or supervisor appraisal
performance appraisal done by an employee’s manger and often reviewed by a manager one level higher.
self-appraisal
performance appraisal done by the employee being evaluated generally on an appraisal form completed by the employee prior to the performance interview
subordinate appraisal
performance appraisal of a superior by an employee, which is more appropriate for developmental tan for admin purposes
peer appraisal
performance appraisal done by ones fellow employee, generally on forms that are complied into single profile for use in the performance interview conducted by the employee’s manager
team appraisal
performance appraisal, based on TQM concepts, that recognizes team accomplishment rather than individual performace
customer appraisal
performance appraisal, which, like team appraisal, is based on TQM concepts and seeks evaluation form both external and internal customers
error of central tendency
performance rating error in which all employees are rated about average
leniency or strictness error
performance rating error in which the appraiser tends to give employes either unusually his or unusually low ratings
recency error
performance rating error in which the appraisal is based largely on the employees most recent behavior rather than on behavior throughout the appraisal period
contrast error
performance rating error in which an employees evaluation is biased either upward or downward because of comparison with another employee just previously evaluated
similar to me error
performance rating error in which an appraiser inflates the evaluation of an employee because a mutual personal conneciton
graphic rating scale method
a trait approach to performance appraisal whereby each employee is rated according to a scale of characteristics
mixed standard scale method
a trait approach to performance appraisal similar to other scale methods but based on comparison with (better than, equal to, or worse than) a standard
