Chapter 6 Flashcards

1
Q

Systems Model of Training

A
  1. Needs Assessment
    - organization analysis
    - task analysis
    - person analysis
  2. Design
    - instructional objectives
    - trainee readiness
    - learning principles
  3. Implementation
    - on the job methods
    - off the job methods
    - management development
  4. Evaluation
    - reactions
    • learning
    • behavior
    • results
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2
Q

organization analysis

A

examination of the environment, strategies, and resources of the organization to determine where training emphasis should be placed

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3
Q

task analysis

A

process of determining what the content of a training program should be on the basis of a study of the tasks and duties involved in the job

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4
Q

core competencies

A

analysis of the sets of skills and knowledge needed for decision oriented and knowledge intensive jobs

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5
Q

person analysis

A

determination of the specific individuals who need training

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6
Q

instructional objectives

A

desired outcomes of a training program

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7
Q

behavior modification

A

technique that operates on the principle that behavior that is rewarded, or positively reinforced, will be exhibited more frequently in the future whereas behavior that is penalized or unrewarded will decrease in frequency.

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8
Q

on-the-job training

A

method by which employees are given hands-on experience with instructions from their supervisor or other trainer

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9
Q

apprenticeship training

A

system of training in which a worker entering the skilled trades is given through instruction and experience, both on and off the job, in the practical and theoretical aspects of the work

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10
Q

cooperative training

A

training program that combines practical on the job experience with formal educational classes

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11
Q

internship programs

A

programs jointly sponsored by colleges, universities, and other organizations that offer students the opportunity to gain real life experience while allowing them to find out how they will perform in work organizations

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12
Q

computer assisted instruction CAI

A

system that delivers instructional materials directly through a computer terminal in an interactive format

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13
Q

computer managed instruction CMI

A

system normally employed in conjunction with CAI that uses a computer to generate and score tests and to determine the level of training profeinciency

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14
Q

behavior modeling

A

approach that demonstrates desired behavior and gives trainees the chance to practice and role play those behaviors and receive feedback

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15
Q

transfer of training

A

effective application of principles learning to what is required on the job

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16
Q

benchmarking

A

process of measuring ones own services and practices against the recognized leaders in order to identify areas for improvement

17
Q

orientation

A

formal process of familiarizing new employees with the organization, their jobs and their work units