Chapter 1

Question 1

Core Competencies

Answer 1

Integrated knowledge sets within an organization that distinguish it from its competitors and deliver values to customers

Question 2

Competitive advantage can be met through the following

Answer 2

1. The resources must be of value
2. Resources must be rare
3. Resources must be difficult to imitate
4. Resources must be organized

Question 3

Competitive challenges

Answer 3

1. going global
2. embracing technology
3. managing change
4. human capital
5. responsiveness
6. cost containment

Question 4

Globalization

Answer 4

trend toward opening up foreign markets to international trade and investment

Question 5

knowledge workers

Answer 5

workers whose responsibilities extend beyond the physical execution of work to include planning, decision making, and problem solving

Question 6

HRIS

Answer 6

Computerized system that provides current and accurate data for purposes of control and decision making

Question 7

HR changing problems

Answer 7

1. not establishing sense of urgency
2. not creating a powerful coalition to guide the effort
3. lacking leaders who have a vision
4. lacking leaders who communicate the vision
5. not removing obstacles to the new vision
6. not systematically planning for and creating short-term “wins”
7. declaring victory too soon
8. not anchoring changes in the corporate structure

Question 8

total quality management

Answer 8

a set of principles and practices whose core ideas include understanding customer needs, doing things right the first time, and striving for continuous improvement

Question 9

Six Sigma

Answer 9

A process used to translate customer needs into a set of optimal tasks that are perforned in concert with one another

Question 10

Performace

Answer 10

ability, motivaiton, environment