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Marketing 45 > Chapter 8 > Flashcards

Chapter 8 Flashcards

1
Q

advertising

A

mass communication that allows companies to reach a broad audience through TV, radio, newspaper, Internet, magazines, and outdoor ads

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2
Q

brand

A

image a company promotes and the connotations it fosters of itself and its products

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3
Q

brand advocate

A

someone who is a fan of your products and passes on the word to others

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4
Q

brand strategy

A

image a company conveys to its customers

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5
Q

bundling

A

bundle of products that is discounted to encourage customers to buy in bulk

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6
Q

causal research

A

identification of cause-and effect-relationships between two or more variables

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7
Q

close

A

step in the sales process in which the salesperson asks for and gets the sale

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8
Q

conjoint analysis

A

survey tool in which respondents must rank, choose, or a rate a number of “conjoint,” or linked, features or benefits

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9
Q

cost-led pricing

A

easiest way to price a product by taking the cost of making the product and marking it up to create profit

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10
Q

customer-led pricing

A

pricing led by what the customer is willing to pay

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11
Q

digital marketing

A

online marketing

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12
Q

direct mail

A

connecting to consumers via email or through printed mailed pieces

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13
Q

entrepreneurial marketing

A

set of unconventional practices that can help start-ups and younger firms survive in competitive markets

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14
Q

ethnographic research

A

use of personal observation of the subject by being immersed in the subject’s environment

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15
Q

executive summary

A

initial section of a business plan document that summarizes the key elements of the entire plan

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16
Q

expeditionary marketing

A

marketing designed to move established companies and their products into new markets and territories

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17
Q

focus group

A

gathering of people, typically six to twelve participants, who come together to discuss a topic presented by a moderator, who usually poses questions and collects qualitative data that can be used to answer questions or define research further

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18
Q

guerrilla marketing

A

creative approaches to marketing that seek to gain maximum exposure through unconventional means

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19
Q

introductory offers

A

using lower initial prices to attract new customers and build a customer base before prices return to their standard amount

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20
Q

Jingle short

A

song or sound that brands a product or company and helps to promote it

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21
Q

loss leader pricing

A

using a below-standard price to attract customers in the hope that they will purchase other, more profitable goods and services

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22
Q

market analysis

A

analysis of the overall interest in the product or service within the industry by its target market

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23
Q

market opportunity

A

unmet need within a target demographic

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24
Q

market research

A

collection and analysis of data related to a business’s target market

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25
Marketing umbrella
term given to those activities that companies use to identify consumers and convert them into buyers
26
marketing mix
basic set of possible strategies and approaches that marketers use to reach their target market
27
marketing plan
formal business document that used as blueprint for how a company will achieve its marketing and business goals
28
marketing strategy
company’s game plan for how it will reach consumers and convert them into paying customers
29
odd numbers strategy
psychological pricing strategy that uses odd numbers in the prices to make a product’s price point more attractive to consumers
30
penetration pricing
pricing below that of a competitor’s price
31
People
company’s human resources
32
personal selling
using face-to-face interactions to communicate and influence a customer to make a purchase
33
physical environment
where a service takes place or a product is manufactured
34
Place
channels or locations—physical or digital—where products can be found by customers
35
Positioning
(or value proposition) statement of how you want the customer to perceive your company, good, or service
36
premium pricing
charging a price above a competitor’s price
37
Price
value that must be exchanged in order for a customer to receive a product or service
38
primary research
research that involves gathering new data
39
Process
chain of procedures and/or activities required to provide the product to the customer
40
Product
good or a service that creates value by fulfilling a customer need or desire
41
profit margin
amount by which revenue exceeds costs, typically described as a percent
42
Promotion
process of communicating value to customers in a way that encourages them to buy
43
Public relations
marketing that focuses on connecting with constituents by developing goodwill
44
qualitative research
use of open-ended techniques such as observation, focus groups, and interviews to gain an understanding of customers’ basic reasons, opinions, and motivations
45
quantitative research
generation of numerical data through techniques such as surveys and questionnaires
46
real-time marketing
seeks to turn immediately available sales data into actionable and timely strategies that target the shifting landscape of consumer tastes and trends
47
relationship marketing
creates customer loyalty through personal interaction and strives for long-term engagement
48
sales promotion
incentives such as coupons and discounts that help attract customers and help them take action
49
sales strategy
plan that the entrepreneur uses to identify and engage a consumer, from prospecting to securing the sale and beyond
50
Sample
group of people participating in market research
51
secondary research
research that uses existing data
52
Segmenting
separating the total population by homogeneous groups of people that have similar tastes, backgrounds, lifestyles, demographics, and culture
53
serviceable available market (SAM)
portion of the market that a business can serve based on its products, services, and location
54
situation analysis
examination of the internal and external circumstances relevant to a particular business
55
Skimming
high-pricing strategy that leverages the newness of a product in order to “skim” the most profits off the top at the beginning of a sale
56
social media
online communication tool for entrepreneurs to connect with consumers, especially younger demographics
57
Tagline
short and catchy positioning statement that quickly communicate some core aspect of the brand to the consumer
58
target market
specific group of consumers for which a company seeks to provide a good or service
59
Targeting
selecting a customer group based on their ability and willingness to buy
60
total available market (TAM)
total perceived demand for a product or service within the marketplace
61
Validation
act of verifying that a product can be successful with a target audience
62
viral marketing
marketing that uses engaging content in the hopes that viewers will share it on their personal and social media networks
63
word-of-mouth (WOM) marketing
promotion in which a satisfied customer tells others about their positive experience with a good or service

Marketing 45 (9 decks)

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