Chapter 8

Question 1

Group

Answer 1

Three or more people who interact over time, are interdependent, and follow shared rules of conduct to reach a common goal. The team is one type of group

Question 2

Team

Answer 2

A special kind of group characterized by different and complementary resources of members and a strong sense of collective identity. All teams are groups, but not all groups are teams

Question 3

Group Limitations

Answer 3

Time(Longer decision times, however its decision may outweigh the disadvantage of time), Conformity Pressures(Supress individuals, and encourage conformity. pressures can arise if a popular person sways the majority of the group. effective groups recognize and resisit conformity pressures), Reduced individial responsbility (social loafing, when a member does not play there part well in a group)

Question 4

Social Loafing

Answer 4

Exists when members of a group exert less effort than they would if they worked alone

Question 5

Strengths of Groups

Answer 5

Greater resources, thoroughness (check and balance system, synergy), creativity, and commitment

Question 6

Synergy

Answer 6

Collaborative vitality that enhances the efforts, talents, and strengths of individual members.

Question 7

Cohesion

Answer 7

the degree of closeness of the group; esprit de corps

Question 8

Groupthink

Answer 8

a process in which members cease to think critically and independently about ideas generated by the group

Question 9

norms

Answer 9

Informal rules that guide how members of a group or culture think, feel, act, and interact. Norms define what is normal or appropriate in various situations

Question 10

features or groups that affect communication

Answer 10

Cohesion, size, power structure, interation patterns, and norms

Question 11

Four kinds of group communication

Answer 11

Task communication, Procedural communication, Climate communication, Egocentric communication

Question 12

Task communication

Answer 12

focuses on problems, issues, or information before a group. provides ideas ensured understanding.

Question 13

Procedual communication

Answer 13

helps a group stay on track and get organized. establish agenda

Question 14

Climate communication

Answer 14

focuses on creating and sustaining an open, engaged atmosphere for discussion

Question 15

Egocentric communication

Answer 15

An unconstructive form of group contribution that blocks others or calls attention to oneself