Chapter 8 Flashcards
Trust
The willingness to be vulnerable to an authority based on positive expectations about the authority’s actions and intentions.
- One of the most important factors of reputation.
Justice
The perceived fairness of an authority’s decision making.
- Can be used to explain why employees judge some authorities to be more trustworthy than others.
Ethics
The degree to which the behaviours of an authority are in accordance with moral norms.
- Can be used to explain why authorities decide to act in a trustworthy or untrustworthy manner.
Disposition-based trust
Means your personality traits include a general tendency to trust others.
- Used for new relationships
Trust propensity
A general expectation that the words, promises, and statements of individuals and groups can be relied upon. Product of both nurture and nature.
Cognition-based trust
Trust rooted in a rational assessment of the authority’s trustworthiness.
- Used for most relationships
- We eventually gain enough knowledge to gauge the authority’s trustworthiness – characteristics or attributes of a person that inspire trust, including perceptions of ability, benevolence, and integrity.
Affect-based trust
Your trust depends on feelings toward the authority that go beyond any rational assessment.
- Used for few relationships
- More emotional than rational.
Ability
The skills, competencies, and areas of expertise that enable an authority to be successful in some specific area.
Benevolence
The belief that an authority wants to do good for a trustor, apart from any selfish or profit-centred motives
Integrity
The perception that an authority adheres to a set of values and principles that the trustor finds acceptable.
Distributive justice
Reflects the perceived fairness of decision-making outcomes.
- Gauged by asking whether decision outcomes, such as pay, rewards, evaluations, promotions, and work assignments, are allocated using proper norms. The proper norm is equity, with more outcomes allocated to those who contribute more input.
- Equity norm, equality norm, need norm.
Interpersonal justice
The perceived fairness of the interpersonal treatment received by employees from authorities.
- Fostered when authorities adhere to the respect rule and propriety rule.
* Respect rule - whether authorities treat employees in a dignified and sincere manner.
* Propriety rule - reflects whether authorities refrain from making improper or offensive remarks.
Procedural justice
The perceived fairness of decision-making processes.
- Fostered when authorities adhere to rules of fair processes.
* Voice rule - giving employees a chance to express their opinions and views during the course of decision making.
* Correctability rule - providing employees with a chance to request an appeal when a procedure seems to have work ineffectively.
Abusive supervision
The sustained display of hostile verbal and nonverbal behaviours, excluding physical contact.
Informational justice
The perceived fairness of communications provided to employees from authorities.
* Justification rule - authorities explain decision-making procedures and outcomes in a comprehensive and reasonable manner.
* Truthfulness rule - communications be honest and candid.